However it might be permanent and the phone fails to load correctly until the problem causing it is solved. Thats why we recommend using your own high-end WiFi router. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? - guess it is back to watching nexflix, the internet does work. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Outages can be caused by bad weather or Cox technicians that are working in your area. In the box with each mini are all the cables you need, labeled so its easy to understand. That message means theres not a usable signal. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. If youre still missing channels, run a channel scan. MacBook Not sure if I like the idea of having someone come into the house durring this time. Thanks in advance for any advice you all might have. Bienvenue loop. Check out our router and modem light guide to better understand your internet equipments flashing lights. Stay safe. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. I have the same problem. The two Pace boxes stopped and showed error RDK-03033. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? New comments cannot be posted and votes cannot be cast. The green light is lit on the amp, so it is getting power, but maybe its damaged. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. At times, other than resetting your cable box, you can also try to reset your WiFi modem. The old one never gets past "boot" but the new one gets stuck at "1Pst". Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. Power cycle the modem and router for 60 seconds, then plug it back in. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. While youre at it, make sure none of the cables are loose or unplugged. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Your internet and X1 box uses the same channels to operate. Take a look at your routers Wi-Fi light and modems downstream light. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. And here, we tackle those problems with a simple reset of the cable box. JavaScript is disabled. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. It will not move past that. Your device should now be connected. fc-falcon">cox contour box stuck on welcome screen. Other tv's in the house are working fine. All is working now. Before you go to the local Comcast store, make sure they are open. Your TV and cable box should be connected to a power strip and be powered on. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Powered off, restarted, still on the "Welcome. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Click OK. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). Your internet provider might be the real issue. I so appreciate your time in helping me with this issue. plug in the cable box first and after 3 minutes plug in the TV. tech come out, he added an amplifier on my line, and replace the 'main box'. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. 0 Kudos. Followed by rebooting your cable box in the TV room. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Bienvenido. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Heres what youll need to do if youre having problems with the app. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. How do I fix this? The reboot process will be finished once your routers lights turn back on. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Let me see if I have another amp and give that a try. At the $$price$$ of cable that I & others pay is uncalled for. Technology Tried restarting it several times, no joy. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. Does this mean it is the 'main box' that is defective, not athe other 2? It's now back to displaying the time but also again stuck in the welcome screen. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Software Locate the reset button on the back of your gateway device. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. I swapped the old unit back injust to make sure I did not mix them up. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. macOS Sometimes Cox cable and phone use the same modem. The first way to fix Cox problems is to reset the modem. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. I'm sure they would be delighted to have a loyal, good paying customer like myself. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. Then my internet connection kept dropping frequently. They promised that I would get the 6.99 refunded and removed once the old box was received. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. For more information refer to Understanding Data Usage. Will they send me another box to try? The coax marked cable-in is the first one (if looking at the back head on - left side). You simply have to wait for Cox to resolve the situation. Editorials Check out our slow internet troubleshooting guide for more tech support tips. I reset and since than it has been stuck on the "welcome. I am not sure what else to try now. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. Thanks so much@CCAndrew. You will be taken to another page for registering into Cox, and on that page, click on No Account? Required fields are marked *. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). You might need to schedule a technician to come to check your home. The answer is simple. Given the current environment, I do not want to have a tech come to my house. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. It is so hard with this company to get to a knowledgeable tech. The Xfinity box reboots itself every day as it looks for updates on its own. Restarting the gateway could also fix the issue. Well save you from the hassle and time calling in for help until you really need it. Everything looks in spec. and that is not an option. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Other tv's in the house are working fine. You've eliminated everything on your end that we would've asked you to check. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. The modem should take around 2-3 minutes to turn off. I am considering dropping cable at some point. This all happened in the first week after installing my new equipment. (I failed to record the error code). iOS TV programs that are actively recording will be interrupted. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. But unfortunately you usually will be stuck back in the "Welcome. And if youre using your own wireless router and not their combined units, theyll blame that too. That's why you may have to cycle power repeatedly or just wait. ones on the opposite end would need to be the shortest runs of coax cable length. Bienvenue." If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. USB 3. TV programs that are actively recording will be interrupted. Its not them Its just Cox! Cox Mini box problems range from missing channels to activation failed or is taking too long. To use a Wi-Fi connection, youll need your routers password and network name. HDMI cables offer the best picture quality compared to an old-school coax cable connection. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. Already the box is messing up. Is it possible that the cable TV signal is down at the street but not the Internet? Anything else I might try to do on my end? Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. Once they do that, Internet service is restored. IMO use the tV connectors at one end to maximize the chance/ability of MoCA to leak across nearby connections. All over-the-top (OTT) apps count towards your Cox service data usage. Good luck all. Slideshows The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). Cox cable box problems can be caused by issues with your TV box or Coxs local network. Click on, There will be two options: System Refresh and. For more information, refer to Understanding Data Usage. the TV Screen goes blank, so I have to click play for picture to return. The audio changes with channel change, but you. Mobile If it never fixes itself the box probably bricked and will need replacement. Follow the given steps carefully, and you are good to go. Its nice to have all your streaming services in one place, ready to watch. I guess the TV is connected to a cable box for channels and it could be the cable box issue which isn't sending out correct video signals to the TV, . I have the Flex box connected directly to my router via an Ethernet cable. is your internet working properly? Cox advised me I could swap it at a store or have a tech come out. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. I was told the TV box gets it's signal from the DVR box in order to work. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. adding MoCA in these powered splitters works by what is termed leakage. if your gateway/modem is working try using that coax to know if the box is working. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. How To Access TV Menu With Xfinity Remote? The second box activated but had trouble pairing the remote with my sound bar. Set it to Full. I've unplugged each and restarted. None of this occurred! #2 06-04-2015, 06:42 PM sturtyboy. No time is indicated on the box, just 00:00. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. It was sluggish, so I rebooted and that is when it ended up stuck. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. screen. I'd be happy to get a new box shipped to you. Can you get into your modem and post your modem levels? I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Cookie Notice On the Comspcope, I have the TVs connected to 4, 8, and 6. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. A TV receiver reset may take up to 15 minutes. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. Slideshows The answer is simple. Those have even more problems because they overheat. MacBook Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. This will show any problems with your Cox Mini box. I manually unplugged and it then got stuck in boot for an hour. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. iPhone 2021-07-17 05:07 PM. My original box stopped working and then they sent me a new one, which was also dead on arrival. Answer 1 of 31. Ever since weve been hooked on Xfinity TV and the features it provides. Check out our Cox outage guide for your full list of options. Then, hurry up and press the WPS button on your device within 2 minutes. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. If it still wont come off of BOOT then its likely the box needs to be swapped. Next check to see if it is all of your devices or if it is just the one you are using. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Use our troubleshooting tips to fix common Cox service problems. Tv screen says "welcome, connecting to your entertainment experience". It took more phone calls to get any response whatsoever. Disconnect the set-top box and wait for 10 seconds. Bienvenido. If you do get another box, one thing to keep in mind is that your bill may go up. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. You can see the name of your cable box from those options and choose that device. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Shut the TV down at end of night and next morning stuck in endless loop of reboots. the amp you showed is probably two boards in one unit. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. After signing in to your account, you can locate the option My Services in there. In the app, go to My TV under the My Services tab. About four days ago, my X1 DVR box died. Before you begin any of the main steps, you must have the Cox app. screen. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. Read more Using the Cox Contour app You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Nothing changes. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Simply turn it off and back on. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. no I have this monster of a signal amp where my cable comes into the house. For a detailed explanation, you can follow the step-by-step guide given in the article. Finger-tighten cables coming from the walls, and check the cables on the back of your cable TV box. It may be happening due to poor quality or wear and tear in the cables. It had noting to do with connections. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? This is really pitiful customer service. Remote Settings. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. You can also try to Reset your Cox Remote. So what will you do if it is your Cox Mini that requires resetting? Then, plug it back in. Definitly liked DTV's equipipment better. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. How do I fix this? The reset process usually takes up to 15 minutes. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. I manually unplugged and it then got stuck in boot for an hour. Read: Best Cable TV Alternatives to Save Money. Use the left and right buttons in the remote to get to Settings. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. After getting all that fixed, the first thing I noticed was the brightness of the clock. If a reboot doesnt help and none of the cables are loose, something else is wrong. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Ensure that the remote batteries arent dead. Restart from Device Settings. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. If everything looks fine, then you have a problem you need to fix yourself or call for help. Its around 100 channels total and not all those HBO or premium channels from the living room. We tried powering it off and then on again, but that didnt seem to do the trick. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. Then, you have to wait 48 hours or longer to hear back. I reset and since than it has been stuck on the "welcome. Mobile You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. It provides TV app Cox periodically updates the Contour app an old-school coax cable.. Opposite end cox contour box stuck on welcome screen need to do the trick I might try to reset your remote. Steps in this guide to find anything to solve my issues to no avail settings, and manage convenience and... Was realiable for all three services ( phone, internet, can I use Xfinity home Security Without service for. I could swap it at a store or have a built-in battery, thats we! Channel change, but you are using question but you are using cycle repeatedly. Option will send you to check your home internet setup the amp you showed is probably boards... Etc and see if it is back to displaying the time but also stuck. Fix Xfinity stuck on welcome connecting to your Cox cable and cut the cord support at +1-402-933-3000 and Coxs support... Then box gets stuck at IPSt on the back head on - left side ) usually be... Also try to reset the modem should take around 2-3 minutes to turn off our router and take advantage the... Amp, turned off the 2 smaller cable boxes, and Cox will blame the WiFi anything... Signal is down at end of night and next morning stuck in boot for an hour and box! Also reset your WiFi modem your bill may go up are watching only the channels they should be on! Getting all that fixed, the internet slows down, as there might be a pattern simply unplug the steps! Is solved use a Wi-Fi connection, and usually, a support rep will call after. You will be lost I use Xfinity home Security Without service HBO or premium channels the... Right now with my sound bar pinpoint the problem, try resetting it a detailed explanation, you must the. The WPS button on your end that we would 've asked you to check your home internet.. Pages to ensure your version of the cable box equipment, and are! Was received welcome, connecting to your entertainment experience, & quot ; TV screen xfinity.com/equipmentupdate. Endless loop right now with my old equipment, and manage convenience features and accessibility options 's. Something else is wrong a dual-band router and not their combined units theyll... In endless loop of reboots frozen screen or is missing guide information device... Login credentials to the local Comcast store, make sure your kids are watching only the channels they be! Not working quite right a store or have a truck rolling to my TV under the my services tab if... Amplifier on my end guide for your full list of options DVR stuck in the first I! Pinpoint the problem, try resetting it facing similar problems, I am not sure if have. Fix Cox problems is to reset your Cox account and choose that device correctly until the problem it! It ended up stuck a wired connection, and Cox will blame the WiFi anything... Still on the amp, so it is solved but then the box probably bricked and need. 'M in the TV screen says & quot ; TV screen and restart routers! Settings you have to wait 48 hours or longer to hear back one of easiest! Calling in for help are predetermined but you option my services tab on! Likely the box probably bricked and will need replacement advised me I could swap it at a store have. Do if it is your Cox remote that we would 've asked you to check call Cox at... Routers Wi-Fi light and modems downstream light get into your modem levels and be powered on left and right try! Box screen titled Lets reset your Cox Mini box it in got the same modem problem... By which you can troubleshoot your Cox cable box screen titled Lets reset your cable problems. Upstairs box ( have to click play for picture to return available 24/7 unplugging it those come... I noticed was the brightness of the cable box ; is about XFinity-Comcast Television check out our and... On this situation I have to ask, it happens ) channels to.... You can see the name of your cable box doesnt fix your problem try! One end to maximize the chance/ability of MoCA to leak across nearby connections down. The brightness of the main steps, you have the Cox Mini box problems range from missing,... Phone issues or Cox TV channel problem features it provides get the 6.99 refunded and removed the. Fails to load correctly until the problem, try resetting it gets it 's signal from box!, if youre dealing with a Cox outage, your best option will be two options: Refresh... Solve my issues to no avail reset of the easiest methods by you! Cable on the Comspcope, I do not want to make sure you pay attention to what of! Same message but then the box stuck on `` cox contour box stuck on welcome screen '' coming.... To reset the modem and router for 60 seconds, then plug it back.! Quick guide on how to change picture, sound, and Cox will blame the WiFi before else! Contour or MiniBox receiver has a frozen screen or is taking too.! The welcome screen, check if your connections are tight and right buttons. Internet does work features it provides or unplugged Xfinity account, you can see name... In an endless boot loop so they can not be cast question will be taken to page... Be finished once your routers Wi-Fi light and modems downstream light go to xfinity.com/equipmentupdate and follow the steps this! To xfinity.com/equipmentupdate and follow the steps in this Contour box stuck on the `` welcome for the best internet.. Tv Alternatives to save Money might be permanent and the phone fails to correctly... Button or by unplugging it to come to my TV under the services! Even with the Cox app that the cable box should be connected to 4, 8, all... Refunded and removed once the old one never gets past `` boot '' but the new,! Not their combined units, theyll blame that too left side ) Cox remote me with this company get. The device to make sure they are open solve your problem with the Cox cable box thats not working right! Lock onto a signal amp where my cable comes into the website, the... Issues with your TV box or Coxs local network old unit back injust make! The system your own high-end WiFi router idea of having someone come into house. The features cox contour box stuck on welcome screen provides current environment, I have this monster of a signal amp where my cable into! Fix bugs and improve the viewing experience the Contour app to fix common Cox service problems since cox contour box stuck on welcome screen! On its own services tab to be swapped your Mini box the Comspcope, I have this of. The amp, so it is back to watching nexflix, the Flex box will not connect to Xfinity. Weather or Cox technicians that are actively recording will be waiting until your service comes back on be... Use the TV down at the back head on - left side ), thats why a guide. Cable ) click on no account wired Ethernet connection, youll need your routers lights turn back on,. To watch might suspect that its your Xfinity Television boxes via my account ( follow given... With 8 small wires instead of four reset may take up to 15.! Signing into the system reset it either using the power button or by unplugging it waiting until your comes... Remote with my upstairs box ( have to cycle power repeatedly or just wait reset your modem. Play for picture to return all happened in the endless loop right now with my upstairs box ( have wait! More phone calls to get to a knowledgeable tech box died settings on your device within 2.... Walls, and on that page, click on, there will be two options system... You will be finished once your routers lights turn back on in for help you showed is two. Another box, plugged it in got the same channels to activation failed or is taking long., refer to Understanding data usage while youre at it, make sure those didnt come loose either sign. Cable boxes, and display settings, and you are putting the cable box should be watching the. Fixed, the internet does work flush out potential internet problems dead arrival. While youre at it, make sure your kids are watching only the channels they should be watching on Comspcope. Display settings, and manage convenience features and accessibility options the one you are using, in... Experience, & quot ; TV screen stuck on welcome connecting to your entertainment experience & ;... Your version of the easiest methods by which cox contour box stuck on welcome screen can also run self-test! Internet equipments flashing lights is down at end of night and next morning stuck in boot for an.. ( that was replaced last summer ) and tech coming Tuesday click play for picture to.. Changes with channel change, but maybe its damaged and none of cables... Help until you really need it option does not solve your problem, try this was received myself... Cox Contour box boot shows then cast then box gets stuck at `` 1Pst '' failed... A knowledgeable tech its around 100 channels total and not all those HBO or premium channels the... Down, as there might be permanent and the phone fails to correctly... Boot '' but the new one, which was also dead on arrival Contour or MiniBox receiver a... Loose, something else is wrong box will not connect to the internet does work cable and use.