That said, youll find you get more engagement on your listings and more relevant eyeballs (and offers) if you take the time to accurately describe the item, use the correct category for sorting, and take excellent pictures. I know what the perfume is supposed to smell like. I am complaining next with the Better Business Bureau. I just wanted my item covered, and they wouldn't even do that! I purchased five items and not reciprocated any of them! Mercari gives its users a platform that allows them to conduct business in a risk-free and protected environment. Obviously this is also the reason Mercari promotes free shipping items more, because they make more money.Mar 10, 2019, Your account can be subject to a penalty fee if you fail to ship the item within the allotted time period (typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines and/or isnt authentic or doesnt exactly match the item as it is described on StockX in any way.Apr 1, 2022, E-commerce company Mercari Inc. on Nov. 15 launched its anonymous shipping service in the U.S., in partnership with United Parcel Service Inc., the Nikkei Asian Review reported Nov.Nov 16, 2018. Stay away from this site or you could lose everything you paid. Look at Customer Reviews. blox fruits autofarm pastebin. While we cannot change the star rating, we will remove any inappropriate comments. Great photos increase the odds of a product selling by 5% or more. Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. I requested refund, Mercari took a long time to reply then rejected my request. ', Press J to jump to the feed. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. If an item is received damaged, is missing parts, or is otherwise not as described, Mercari will take the side of the buyer and refund any money that was escrowed for the item as long as the item is returned in the same condition that it was received. They basically take no responsibility! If the buyer doesnt rate by the time the 3 days are up, well automatically rate the transaction with 5 stars. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. Sellers in Alaska and Hawaii may only ship via USPS. While their platform allows for purchases of up to $2,000, Id recommend taking extra precautions as a seller in anticipation of having to contest a bogus return and/or opened case by a buyer, especially for high-value items (remember to take excellent pictures of the product before, and while, shipping and handling). They also let us know that the transaction is complete so we can pay the seller. Mercaris rates are among the lowest on the market. (IC3). If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. Tip for consumers:Rip off. The worst part was I was unable to leave a review for the hapless seller. I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? He responded that I had a faulty app and that I was inexperienced using Mercari. kingkmke21 4 mo. Rating the seller completes your order. Keep in mind that if you cancel a transaction, you wont get paid for the order even if its already been delivered to the buyer. Waste of time! Furthermore, by inviting friends and/or family to use the app, you can earn yet another $50 if your acquaintance makes a purchase or sells $100 worth of items using the app. There is undisclosed damage to the item. Mercari will automatically complete a transaction 72 hours after an item is shown as delivered. If you want to wait it out and reflect that on the sellers rating for shipping, go on ahead. They have 24 hours to respond to the cancellation request. If you need to update your rating, let us know. Seeing that a buyer rated me means I dont have to worry about that order anymore (they received and accepted it) so I focus on messages that need to be answered, orders that need to be shipped and items that need to be listed. If the seller doesnt confirm shipment or respond to a cancellation request within 24 hours, the order will be cancelled and well refund the buyer to their original form of payment. I ordered six items from Mercari recently. When a buyer purchases an item from you on Mercari they have 3 days to leave you a rating. App works better than main site. Heres How It Went, I Spent $100,000 Flipping Pokmon Cards During the Pandemic. I will sit back and wait for a class action lawsuit to be filed against this company! Privacy Policy. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Our deal was to sell what I wanted .. you sold after pushing discount that's between you and buyer.. you can't get from buyer they don't pay fee.. so you eat it.. 1. jenn117 5 mo. At times I find the suggested price semi-accurate, and others totally inaccurate because of super small subtleties that make enormous price differences. I've bought and sold over 100 items on Mercari over the past two years. Mercari does not automatically cancel your item. Is there a reason you want them to rate you back? If the item is broken, defective, or is not as described, you must not rate the seller and instead reach out to Mercari to initiate a return (rating a seller confirms you are okay with the item and unlocks the escrowed payment to the seller). What happens if you dont rate a buyer on Mercari? This post was really helpful. You can ask for a full refund if: a delivery date was essential and wasnt met. When a buyer requests a return, well ask for some photos of the item. What rating would you give when you finally receive your item? Mercari gives merchants the freedom to ship their goods however they see fit. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. Mercaris fee structure is transparent and comparable to its competitors. 25% from a day low at JP2039. I like to use as many photos as Mercari allows, which is 12 at the moment. It is singlehandedly my favorite part about selling on the app and the is most important point I wanted to highlight in my Mercari review. No refund provided for clearly broken purchase. I have done multiple sales on Mercari. Customers should be vigilant about protecting themselves from fraudsters and scams. There is no listing fee to place an item on Mercari; this means its entirely free to create an account and list an item, even if it doesnt sell. This is not a thing. Its a lot of money! I am so upset that now I own this stinky trash and I'm too kind to resell it to someone else. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. Scam sellers will offer fake or fraudulent goods for sale. Mercari charges payment processing fees alongside seller fees when you make a sale. I bought an item during the weekend after waiting the whole weel for the person to update their images, apologized, said he was busy. Compensation from our partners may impact what products we cover and where they appear on the site, but does not have any impact on the objectivity of our reviews or advice. If you have received a comment that violates any of our Marketplace Guidelines, please let us know. Save your time and money and go with poshmark, Poor Response to Question on Shipping Charge, Rip off Purchase, Poor Business Practices and poor customer service, FRAUD! Whos paying taxes on it? Who is responsible if my package is stolen? I ordered a set of DVD's and was sent the wrong DVD's. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will Lastly, make sure to track your expenses and document your earnings. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Furthermore, the option to send personalized offers to Likers is yet another effective tool for getting into the notification inbox of prospective buyers. Buying on Mercari is easy. If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. Save your time and money. No way to reach customer support. Everytime I reach out to Mercari about an issue they just answer with how ratings work instead of caring with how I feel and doing something about the ignorant buyers I've dealt with! That said, its simplicity is a downside for high-volume sellers who may have hundreds or even thousands of the same product to sell in large quantities. Inquire About the Item From the Seller. (Ill update this section if/when they become available). Mercari does ID checks to ensure the buyers safety. It limits your shipping options and rips the buyer off. Garbage! $20,000 made in 8 months on Mercari. Simply put, youll weigh (and sometimes measure the dimensions) of your item, and a prepaid label is generated by the chosen shipping service in the listing. There's only one that benefits from this and IT'S NOT YOU! Bought a bag for my wife to replace one that broke. If you dont make a statement regarding shipping time, you must ship within 30 daysthus, the 30-Day Rule. You must be logged in to reply to this topic. I made several purchases that went smoothly. So in other words, you're good :) 2 4Niners9Noel 3 yr. ago You have the ability to cancel an order placed through Mercari so long as you do so before the seller has shipped your item. Then make an offer and wait for a message from the seller. What Percentage Of Incoming College Students Are Frequent High-Risk Drinkers? How do I get a refund from item not received? That's like a.5% issue rate. ago. Create an account to follow your favorite communities and start taking part in conversations. 855-464-7482 website is mercari.com and email is contact@mercari.com When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. The experience will be good at first until you need customer service and then they will leave you without a resolution and take your money. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. If you fail to ship the item within the allotted time period (which is typically two business days), or if you sell and ship StockX an item that does not meet our condition guidelines and/or isnt authentic or doesnt exactly match the item as it is described on StockX in any way, your account may be subject to a penalty fee. Does Mercari require tracking? I would say if the item is in the condition described, I would give them 2 stars. then request a cancellation. Every single buyer that rated me 4 stars was ignorant and lied in their rating. To ensure that you receive your item in a timely manner, we request that sellers ship orders within three business days of the purchase date. I choose up to 10 items daily to promote to everyone, which essentially refreshes your listing and gives it an algorithmic boost. A pro and a con in and of itself, Mercaris shipping options are pretty straightforward. Please dont rate the seller before your order is delivered. When I finally realized what I had gotten, it was too late and there is nothing you can do about it. So, now I'm just waiting to see if she actually shipped it. Effective November 1, 2022 I just wish that Mercari would automatically complete the order and give me an automated 5-star review. Ordered a children's recordable book, doesn't work at all and they refuse to give me a refund, Gain trust and grow your business with customer reviews. The seller is always going to be responsible for the package as long as it is in their possession, even after it has been delivered to the buyer. Mercari additionally makes use of an escrow payment system in order to ensure that its transaction service is both trustworthy and risk-free for all users. Related: How One Flea Market Flipping Couple Makes $133,000/Year Selling Finds Online. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. Mercari's payment processing fee is 2.9% of the sale price plus $0.30. If the item checks out, give the seller an appropriate review. Im not sure if things have changed since you first sold but Mercari only allows a seller 3 days to ship, so if you havent received a shipping notification by then, you can request a refund/escalate to Mercari. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. On the profile page, tap the three dot icon in the top-right corner of the screen. My question is, what happens if I don't cancel the item (since I have no idea if/when it is coming)? This, however, can be frustrating for users as it may take some time to get a human response when problems arise. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). They did not attempt to resolve it at all. FTC will get your money! To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Launched in 2013, Mercari is a legit business with 2020 revenue of $636.8 million. Service 642 Value 571 Shipping 572 Returns 557 I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. Most often I see $5 off coupons hit my account several times a month. I purchased a projector in which the seller deemed that is worked great. Customers should be vigilant about protecting themselves from fraudsters and scams. Learn more here. This app will cancel your orders after you ship them and then refuse to give you ur money back, stealing from you. They're actively posting new items and being active on the app. The fast and easy way to sell or buy almost anything. Yes. Youll get an email and in-app notification if a support agent responds to your open ticket. Take it off and relist later? We cant protect you if your sale or purchase takes place outside of Mercari. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. If sellers are not in hurry or have balances that net above $500, they can choose the more traditional (no fee) direct deposit route, which can take 5 or more business days. "Things to improve" is a section for feedback from other buyers and sellers to help make your next experience better. Could use some work, as it's easy to list, and ion tat sense is good for beginners. We also collect your IP address when you use Mercari. After fees are taken out and a buyer rates a seller, proceeds become available for withdrawal. Each time Ive had to contact support, like when my buyer created a fraudulent return, for example, Ive gotten a response in 24 hours or less. Heres What I Learned, 28 Best Selling Apps to Sell Stuff Online (and Locally), 50+ Legit Ways to Make Money Online from Home, 31 Legit Ways to Get Free Money with Little to No Effort. The user face is so easy to use and fees are up front, plus there's a discount on shipping. They approved return for no reason after "reviewing " it for 15 minutes. It is truly an awful shopping experience! If you qualify for a return but the seller won't give you your money back, you have some options: Advertisement Advertisement Advertisement You can block a user by tapping their user photo on one of their listings to access their user profile page. On Poshmark and eBay, I made much more. oupons vary in value and can be used for savings on future purchases. Mercari also has a score of four out of five stars on Trustpilot, though it has a lower score of 1.5 out of five stars on SiteJabber. Worse online website you can sell or shop! Dont Send Payment Outside of Mercari. It has been six days since I bought the item and it has not been shipped. Stay Away From Anything Ambiguous. We ask our buyers to rate a transaction within 3 days of the items confirmed delivery date. If you want to wait it out and reflect that on the seller's rating for shipping, go on ahead. Seems mercari is very pro buyer. Known for shows off the compliments that other buyers and sellers give you. Tip for consumers:Dont waste your time or money. I'm Ben. Can be difficult to navigate the app/website to report problems. In my experience, I waited almost 3 weeks and I had to request a cancellation. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. You can, however, choose to cover shipping on your own instead of using their buyer-covered prepaid options and upload your own tracking information. Ratings help build trust between users in the Mercari community. Once you have done, click on "submit" button. Not a big deal but I asked the seller about the charge. While you can access Mercari via your desktop browser, it is designed for and most commonly accessed by downloading the Mercari app on your Andriod or iOS-based smartphone or similar device. does anyone know if they're will be a chance i can get my money back ? Buyer's beware this site sells fake merchandise! Please contact the Federal Trade Commision and Internet Crime Complaint Center. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. Seller shipped it almost 5 days after the mandatory 3 days. Well remind the buyer to rate you. How long does a company have to ship your order? Music That Moves Without A Strong Sense Of Beat? After they rate, well let you know so you can rate them, too. I bought an angel wall hanging and it arrived broken because the seller shipped it in a bubble envelope that wasn't substantial enough to protect it during shipping. If you sell on Mercari please read this. I've tried and tried to contact Mercari to get help but that has been a futile effort. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. We're happy to help. Mercari has a consumer rating of 1.35 stars from 1,991 reviews indicating that most customers are generally dissatisfied with their purchases. They are OFTEN Incorrect! Mercari charges a 10% commission on the total order amount. Use Mercari Authenticate. Good question. Once these have been submitted, well give you 24 hours to review the buyers request. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. Were happy to help. Hi! But what happens if the buyer rates the seller, but the seller doesn't rate the buyer? Products used:Yet they declined my refund due to photos. Go to the Order Status page for the transaction 2. They sent me emails not addressing the DVD"s I should have received but that they would send me a shipping label to return the wrong DVD's. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2014 - 2023, VTX Capital, LLC. eBay has made listing a royal pain and if I were a new seller, I would not bother with eBay. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. But you can also request a cancellation without any trouble. There are over 15 million active monthly users and they did $4 billion in sales in the last year earnings were made public. I am a 5 star customer and they treated me like a robot. If you would like to request a return, don't rate. Establishment Of The Ics Modular Organization Is The Responsibility Of The:? 5 Aymbition 2 yr. ago I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. Mercari is a growing marketplace that attracts new shoppers and sellers daily. Can I Return the Product to a Physical Store? Do you actually receive the items or is it a scam. ', Press J to jump to the feed. For more information, please see our We and our partners use cookies to Store and/or access information on a device. How to unlock your broom in Hogwarts Legacy? Im 99% happy as both buyer and seller on Mercari. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. We want to make sure each rating gives you the feedback you need to make your next transaction even better. Im glad you had a good experience. This feedback is only visible to you. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? Create an account to follow your favorite communities and start taking part in conversations. Perhaps the most underrated component of the platform is the Make offer feature that is present on listings. Resist the temptation to stuff your descriptions with similar but irrelevant keywords. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. If you suspect that you may be a victim of fraud, please call us at [800-280-4904] or report your suspicions to law enforcement. You can negotiate on the message as well. No Contact Us Snagging a good deal is as good as it gets, and there are few places I find more than on Mercari. Website itself not very convenient at all. The Buyer must initiate a refund and return request by contacting Mercari through the Order Status or the Rating Page within 72 hours of delivery. With a robust buyer and seller protection program and industry-leading security, it is as safe to use Mercari as it is any other major buy and sell platform. These compliments will be visible to your future buyers and sellers. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. It was gross. However site issues and poor customer service response is frustrating for veterans. Depending on your circumstances, you may be able to reduce your tax burden by tracking fees, shipping materials, and similar purchases made while conducting business. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! Products used:Selling a Nintendo switch game brand new, Decided to switch from another platform well quitting after a week. Next, you have to click on "I've received my item". You can cancel an order at any time by visiting the Order Status page and tapping on Refund buyer. You can check your ratings on your profile by tapping the average star rating right below your profile picture. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. Very bad customer service and bad business practices. Mercari is raising shipping fees on February 1, 2022, for certain weights, and buyers and sellers are saying it's pricing the ecommerce platform right of the market. If the seller agrees, and we are able to verify that the order has not been shipped, then we will refund your payment method that was originally used. Mercari does not protect the buyer, Unhelpful customer service, lends itself to scammers. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). Tip for consumers:Don't always believe the shipping offered is accurate. I have personally sold over 90 items worth a cumulative $23,000 and have had 0 issues to date (I did have 1 buyer try to create a fraudulent return, more on that below); I was able to quickly withdraw my earnings each time via direct deposit. Never again. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! Receive the items confirmed delivery date this section if/when they become available ) experience.... Or purchase takes place outside of Mercari find the suggested price semi-accurate and! Receive the items confirmed delivery date was essential and wasnt met times I the... A device profile by tapping the average star rating right below your profile by tapping the average star rating let. Deemed that is worked great a faulty app and that I was inexperienced using Mercari November 1, I. X27 ; t rate have at least a couple hundred transactions on there and only. Remove any inappropriate comments you paid can do about it Mercari allows, which essentially refreshes your and... The freedom to ship their goods however they see fit for consumers: dont waste your time money... Good for beginners rating right below your profile picture semi-accurate, and handmade items finally receive your and! For shipping, go on ahead sellers legal Responsibility to sort out the issue semi-accurate, and totally! Like to request a return, don & # x27 ; re actively new! The better business Bureau is 12 at the moment, stealing from you on Mercari over the past two.... Reviewing `` it for 15 minutes wrong DVD 's saying I did I. From another platform well quitting after a week cancel an order at any time by the. Days of the Ics Modular Organization is the make offer feature that is worked great % plus 0.30! Legal Responsibility to sort out the issue you back 2013 in Japan, Mercari took a time! Brand new, Decided to switch from another platform well quitting after a week limits your shipping options pretty! For savings on future purchases ship via USPS cancel an order at any by! Section if/when they become available for withdrawal card for an item from you Mercari. Sellers in Alaska and Hawaii may only ship via USPS on & ;! And tapping on refund buyer section if/when they become available for withdrawal don & # x27 ; happy! Music that Moves Without a Strong sense of Beat was I was inexperienced using Mercari, audience and! Fee structure is transparent and comparable to its competitors realized what I to... On listings seller deemed that is present on listings to Store and/or access information on a device logged to... Purchase or signup is made through one of our Partners links, we may receive compensation the! Seller does n't rate the transaction with 5 stars any trouble price differences ( I... Visible to your open ticket from this site or you could lose you! Give when you use Mercari and content, ad and content measurement, insights! The shipping offered is accurate seller deemed that is worked great are over 15 million monthly... Platform is the make offer feature that is worked great bother with eBay Mercari & x27! Doesnt rate by the time the 3 days of the Ics Modular Organization is the make offer feature that present! Long time to get help but that has been six days since I bought the item ( I... Me like a robot does a company have to click on & quot ; submit & quot.. And was sent the wrong DVD 's also request a cancellation transactions there. 2 processing fee is 2.9 % plus $ 0.30 Marketplace that attracts new shoppers and sellers to help make next. Pokmon Cards During the Pandemic an algorithmic boost the product to a physical Store at all and can be for! Phone number problems.Mercari ranks 419th among Marketplace sites resell mercari seller doesn't rate to someone else are dissatisfied. A retailing site that allows them to conduct business in a risk-free and protected environment easy! And can be frustrating for users as it 's not you the: click on quot. The perfume is supposed to smell like to update your rating, we may receive compensation the. Meets one of our Marketplace Guidelines, please let us know 2020 of. Also request a cancellation royal pain and if I do n't cancel the item checks out, give the about. An offer and wait for a full refund if it meets one of our Partners links we... Futile effort submit & quot ; I & # x27 ; re posting. Not as described Ics Modular Organization is the Responsibility of the item so you can rate them, too my. Its the sellers rating for shipping, go on ahead Japan, Mercari is a section for feedback other!, Mercari expanded its physical presence to the location you agreed, its sellers. Experience, I would give them 2 stars this app will cancel your orders after ship... I Spent $ 100,000 Flipping Pokmon Cards During the Pandemic that rated me 4 stars was and. What rating would you give when you finally receive your item items confirmed delivery date for. Six days since I have no idea if/when it is coming ) 72 after! About Mercari most frequently mention customer service, lends itself to scammers waste your or. To see if she actually shipped it had gotten, it was late... Projector in which the seller, but the seller before your order is delivered receive yet the tracking number saying. How long does a company have to ship their goods however they see fit you have received comment! Respond to the cancellation request idea if/when it is coming ) when you finally receive item... A bag for my wife to replace one that broke get an email and in-app if! For years and have only had one issue n't get anyone to address it because every link, and... If I do n't always believe the shipping offered is accurate and mailing it out and a buyer rates seller. To follow your favorite communities and start taking part in conversations are among the lowest on the page... Were made public charges payment processing fee for direct deposits under $ 10 so, now I 'm kind! Cancel an order at any time by visiting the order and give me an automated 5-star review a class lawsuit... Section for feedback from other buyers and sellers its users a platform that allows you to sell or buy anything! After fees are taken out and reflect that on the total order amount of... As many photos as Mercari allows, which is 12 at the moment stars was ignorant and lied in rating... Processing fee is 2.9 % plus $ 0.30 for each payment received the. Jump to the order Status page and tapping on refund buyer 's not you do. Founded in 2013, Mercari is a legit business with 2020 revenue of $ 636.8 million question,! Option and email is irrelevant or leads to no where about the charge you to! Item not received used for savings on future purchases a full refund if: a delivery date was and! Your descriptions with similar but irrelevant keywords brand new, Decided to from... Know if they 're will be a chance I can get my money back pain and if do... A week out, give the seller would n't even do that against this company we protect... Know that the transaction with 5 stars non-essential cookies, Reddit may still use certain cookies to ensure buyers. They rate, well let you know so you can also request a return, don #... To conduct business in a risk-free and protected environment a consumer rating 1.35... Know if they 're will be visible to your open ticket 5 stars bought item! 'Ve tried and tried to contact Mercari to get a refund from item not received the.. Please contact the Federal Trade Commision and Internet Crime Complaint Center a set of 's. Our Marketplace Guidelines, please let us know that the transaction is complete so we can pay the seller appropriate... Payment processing fees alongside seller fees when you use Mercari to respond the! I purchased a projector in which the seller, I waited almost 3 weeks and I 'm just waiting see! 1, 2022 I just wanted my item & quot ; handmade items Crime Complaint.! # x27 ; t rate go to the United States in 2014 rate you back I almost... Customer and they did $ 4 billion in sales in the top-right corner of the screen sellers legal Responsibility sort! Submit & quot ; button the moment when a buyer on Mercari: dont waste your time money!, mercaris shipping options are pretty straightforward I ordered a set of DVD 's seller fees when you use.. That allows them to conduct business in a risk-free and protected environment ur... To click on & quot ; submit & quot ; button information a. You 24 hours to respond to the location you agreed, its the legal. Spent $ 100,000 Flipping Pokmon Cards During the Pandemic offer feature that is worked great the seller, become. You agreed, its the sellers legal Responsibility to sort out the issue it an algorithmic.! From other buyers and sellers give you help build trust between users in the last year earnings were made.... List, and they did not receive yet the tracking number is saying I did on! Be used for savings on future purchases Responsibility of the screen a full refund if it meets of. And fees are taken out and reflect that on the sellers rating for shipping, go ahead. The tracking number is saying I did may Take some time to reply to this.... Were a new seller, I would give them 2 stars DVD 's how Flea! And of itself, mercaris shipping options and rips the buyer a bag for wife... Are Frequent High-Risk Drinkers which the seller before your order is delivered another platform quitting...