Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. What if I have additional questions about the MedallionClass experience? Purchase accessories or personalize your Medallion and wear it however you like. The booking number for our cruise has changed since installing the Medallion Class app. A multi million dollar company with two bit IT system! Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. . I installed the Medallion Net app before boarding no issues. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. App still crashes on my phone, but as long as I can get in. It lets me on the app but cant do anything once Im on. It states the reservation does not exist. All of the information on the app goes into the medallion as far as I know. Concerned about how much you (and your family) have bought during your cruise? HELP please, Your app will not accept my booking number please advise thankyyou. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. UPDATE: I was able to get in on my tablet using log in with booking number. Pretty sure everything else is manual entry. Awe-inspiring engineering, lush rainforests and diverse cultures await. The app cannot understand that the middle name is the second name that appears when the passport is scanned. Bottom line: It's not your job as a customer to find workarounds for their blunders. Receive error message "something went wrong, try again later." click "Force Stop". You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Personalize your dining experience with Dine My Way reservations. Its a bit like booking a restaurant then shopping and cooking your own food to take! Won't let me save. Will not let me save. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. It keeps telling me to try again later. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Your reply is definitely uncalled for. There are several lengthy threads on the MedallionClass App, one specific to Android. Not a happy 80 year old crappie!! My personal information appears to be incomplete. Will not save info. LTE/3G/2G (auto connect). I add it in and it won't take. It also offered a 4 or 6-top. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. Realize you forgot sunscreen by the pool? It keeps saying that these are pending and not acceptable. Photo of my vax card will not upload. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. Then when I just opened my husbands tab it shows some of my contact info on his side. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. After scanning my passport and filling in the details, I press SAVE. the health app won't let me finished did my husbands. With 80% of people having so many problems with this app you'd think they would be working on it big time. Which phone number did you call? The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". No, the Medallion contains no information at all. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. Wont let me get past birthday I've been trying to upload our security photos for over an hour. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Delivered to Your Door. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . There are several lengthy threads on the MedallionClass App, one specific to Android. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. The problems imputing onboard payment details. The WiFi isn't what Princess advertises on their website. Can not get to green line. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. There are many android uses who will be able to help you (I'm an Apple kind of person). This is under required documents section, Cannot log n to put my reservation number in. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. We have a 31 day (ta && ta.queueForLoad ? Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Camera Gear I use: GoPro Hero 9: https://amzn.to/3y842v7 GoPro Hero 9 replacement batteries and charger: https://amzn.to/3j0yWiK Gimbal for GoPro: https://amzn.to/3zJDbpq Gimbal for iPhone 12 Pro Max: https://amzn.to/3l7zSV1 Extension rod for gimbals: https://amzn.to/3yfYbE1 iPhone Vlogging setup: https://amzn.to/2V60prb Favorite Travel Gear: Travelpro Checkin Bag: https://amzn.to/3lbTjMn Travelpro Carryon Bag: https://amzn.to/37awEI9 Garment Bag: https://amzn.to/3BU1GlR Packing Cubes: https://amzn.to/3ibNX27 Toiletry Bag: https://amzn.to/3i91iYK Cruise Safe Power Strip: https://amzn.to/3mgGlwX IDK why no 8-tops, but not interested in them. I think this is down to semantics. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. Medallion Class App on iPhone does not load, just get the "turning circle". Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I believe they have the ability to make updates within the app on your behalf if there's an issue. Even she had troubles. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. You must have your required travel documents (e.g. Your help to a resolution required! passport) available when checking in at the terminal. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Powered by Invision Community. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. You can also access these experiences through your stateroom TV and digital portals around the ship. Barbara Even the website had issues of ups and downs tjis weekend. (Only passport option). Keep your distance; still enjoy great service. R u sure you have placed the phone properly over them? Can someone access my personal information through my Medallion device? I have deleted the app and reinstalled. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. How do I REMOVE this app! I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Can't click on it. See the Great Lands glaciers, wildlife, and national parks. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. How does the Medallion device help with guest safety? Enter your device passcode. more, You seem to have JavaScript disabled. This Clears both data and cache. The Medallion app opens. Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. . . It freezes every time I try to access anything. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. How can this be resolved? Want your favorite fruity drink while relaxing in the Piazza? Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Passport GLYNIS BARBARA SALZER. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Frustrating to use and had have customer service help with it. Their Help Desk lady in UK couldn't login with my details. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. Went in to find out why and screen went blank and white. . A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. If so, you would have historical records of personal information that should have been converted over to the MC App. Just show up when you want to. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. Then open a web browser and the page will launch. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. The levels of RF energy it generates are similar to those found in many consumer devices. I still don't see anything about choosing an arrival time but at least I'm in . Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Good to hear you finally found a way! Enjoy Games Under the Stars, location-based scavenger hunts and other games. Started August 27, 2021, By I still don't see anything about choosing an arrival time but at least I'm in . I opened a new account but it also revert to the old booking number and ship. Well it really is moving slower! When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Not being on a Princess Cruise before I was not sure what to expect. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. I am unable to download my covid vaccination results onto the app. WhenI try manually when I get to nationality it wont accept British Citizen. Please advise what I can do. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). Looks like you should have the latest version of the App. The app crashes on open on my Galaxy S8. You can even create an OceanTagalong that follows you throughout your cruise. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. If that photo does not match a guest during a purchase, the transaction will not be authorized. I've never been asked to show the app at check in. Also, mention the most recent voyage you were on with Princess. Do I need required travel documents for embarkation if I've completed the OceanReady steps? And they are the new kid on the block. This app need a lot of work to make it useable. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. Why will it not take my full name as given on the passport? I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Inconsistent and does does not work with android smart phones. If you already have an online account with Princess, you may enter your . LauraS Hungry during Movies Under the Stars? Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). Powered by Invision Community. Help. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Looks like you should have the latest version of the App. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. ), @Aunt Bartywelcome to CruiseCritic! I have not been able to download the app from Google Play. Phone is iPhone 12 Mini with up-to-date IOS. Peoole have been booking table reservations for 2023, so you are not too early. Does the MedallionClass app work before my cruise? Does anyone know how I can do this outside of the app? Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. No. I have tried using wifi and cell. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Arizona. such a waste of my time. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Princess advertises on their website ( without shipping to your home ) sure what to expect it is the! 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Our cruise has changed since installing the Medallion Class app on android devices but unable download... Why will it not take my full name as given on the app on iPhone not. Job as a customer to find out why and screen went blank and white, scavenger... Records of personal information through my Medallion device no, the Medallion Class app for onboard. Medallion Net app before boarding no issues about the MedallionClass experience 23, 2021, by I still n't... Installed the Medallion contains no information at all yesterday ( a two-hour endeavor ) many other things like...