Also, Ross dress for less return policy restricts any type of refunds, exchanges, or . Stylish clothes for the youngest is online too, so feel free to choose something trendy for your children as well. That is totally wrong!! For any reason, if you are not happy with your purchase from Ross, then no need to worry. Since I was in the neighborhood, I decided to check out Ross since my daughter needed a cookie jar and I was looking for Christmas gifts for my very short list this year and found a cookie jar for my daughter, new fitness mat for hubby as he will be starting yoga later this month, as well as a Cusinart . The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. By the way, my credit is excellent and I have plenty of funds in the bank. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. This is why it makes since to inspect before you buy. No need to present ID or a receipt or sign anything. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. I hear the voice of Nathan who left his father to die of grief and misery in my arms, who left the house of his father and left the God of his father. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. First of allits quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personalitythen if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills locationnumbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. If the tags are missing and no receipt, NO REFUND. Save my name, email, and website in this browser for the next time I comment. Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. I had a valid receipt to return paints that I worn once then washed. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Callback tomorrow and speak to someone else. Mrs. Ross Satin-trimmed Fringed Crepe Kaftan - Red $1,060. The fox chapel in pgh pa is also doing a GREAT job. You'll need to visit the store itself. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. I went in to the Ross in Hemet California today to do a return. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. Why can't Ross honor a legitimate mistake. extended leave was unpaid when their a death in the family or sick and injured. I am disgusted with this absurd practice i plan on writing corporate about this and have taken pictures of the 3 receipts.Other retail stores have added the option to have the receipt emailed to you.this has helped me never loss or accidentally WASH a receipt ever again. Typically, orders of $35 USD or more (within the same shop) qualify for free standard . I walked back home with shoes no one can wear amd out of $49. They have tags, only thing is they ripped off the part where the price was. Ashley Greene and her husband, Paul Khoury, shared an affectionate kiss in the rain as the two stepped out in Studio City on Monday morning following a gym session. The "treasure-hunt" mentality can yield high-quality purchases for very good prices. Anyway, they told me they could not take back liquids. yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. It takes days for my bank to refund the money. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. They have great home decor items like pictures, curtain rods, candles, etc. Obviously it doesn't have price tag but some other tag. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. Next morning, went to 2nd Ross store and found more towels but still not complete sets. Since most of their clothing items arent damaged, they can afford to cut the price a bit to move an imperfect product. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. If you arent thrilled with the items available today, there might be some available tomorrow that fit your price range and your needs. The comments on here are ridiculous. I stood on line for 10 minutes (with only two cashiers). It took her two minutes to get my receipt number. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. If you don't like it then shop somewhere else. i shop at 3 different Ross stores on a regular basis. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. Heres help protecting your auto at money-saving rates! This woman will be fired and I will do whatever it takes to make this happen. I am not about to look up the items on this long receipt. If you try to return an item without the tag but with a receipt, then we have to check the description. You can either ask for an exchange or a refund in return for your product. Youll also find even more new items if you wait a whole week for next Tuesdays discount day. You have 30 days to return items, according to the Ross return policy. If the product becomes faulty after wearing it then that is your loss. I wanted to know the same thing is there a time limit? Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. Frustrated, she walked away and I asked her - Do you have the receipt? I bought a bottle of mens cologne yesterday. I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! I would like to know since when Ross doesn't allow to try on bathing suit. the manager said you can buy it and if it doesn't fit you can return it!!!! Boo hoo~! Would not refund. Keep in mind.l, by store policy the limit is $50 without a receipt. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . If you are having trouble accessing information on this website, please call 800-335-1115 for assistance. 5 days and I had a receipt. I have been shopping at Ross for decades and consider it my favorite store. I bought earbuds there and one side doesn't work quite right do you guys do returns for electronics I couldn't find a section on electronics on your website. I'm very unhappy with the return/refund policy. When I purchased the items I specifically asked about the return policy. What can I do? No pay. 5 out of 5 stars (111) . V Even tho I was w step below mgt. NO WAY! The cashier was asking for my ID. I returned a pair of shoes I bought with my debit card. If you have everything you need for return (receipt, item in perfect condition, all item's tags) - you will have no problems with money return! We proudly support organizations that build strong communities. We encourage you to share your experiences in the comments section below. I came back and checked my credit card statement and still no credit. I have made plenty of returns with no issues. I called the store and they said since I did not have my receipt they could not do anything about it, even if I can give the original purchase reference number. I usually shop Ross's for clothes - they have excellent brands like Calvin Klein, Jones New York, Connected Apparel, Levis, Adidas, Tommy Hilfiger, etc. I was appalled!!! They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. I was reading some of the other post and just would like to comment on some of them as far as returns. I am very disappointed with my experience. Shouldnt every member of your family have health insurance to reduce your out-of-pocket medical costs? So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. Where is Buttermilk in Walmart? Not only were some customers smirking at me, but the security officers were paying attention like if it was part of their job description. Continue with Recommended Cookies. Whether you're looking for your next opportunity, need some extra cash for the holidays, or want to start your retail career-- Ross has it for you. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Ross system is very detailed,it tells you what you have bought,how much you have spent,how you paid etc. Ross is the only store I ever have problems with returns. This link will open in a new window. After a year of employment, you get a 401k option with a small % employer matched contribution. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. I wrapped the gifts for her and removed the Ross tags with the prices on them. like a representative from Ross to contact me with an explanation for this idiocy. What can you tell the job seeker about Ross Stores's Bereavement Leave? 1074. I bought two tops made of the same material but didn't not check for problems with them. I would always prefer to get a refund but I'm okay with a store credit. You will receive a refund as a store credit or can also choose to exchange the item at its current price. My grandmother bought Mother's Day gifts for all the mothers in the family. I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. The reason for this is because sometimes on some products the product description is not always accurate on the product. Associates returns must be done with a receipt. Glassdoor is your resource for information about the Unpaid Extended Leave benefits at Ross Stores. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. Stores give you money back if you give original receipt, I cannot understand your policy. If you don't have any account yet, you can register now. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. I am sorry to say that I have to disagree to this policy. THE WORST, when buying something at Ross, go home to find it broken and not usable and the store will not do anything about it. i wanted these patterns so much i had to buy them. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Current Store Associate in Birmingham, AL, Alabama, Current Store Protection Specialist in Tucson, AZ, Arizona, Current lead loss prevention specialist in Lake Worth, TX, Texas, Current Sales Associate/Cashier in Winston-Salem, NC, North Carolina, Current Store Protection Specialist in Kirkland, WA, Washington State, Store Protection Specialist salaries ($30k), Location Planning Analyst salaries ($61k). 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