The latest Bios from september was installed just few days ago. New York, We appreciate all feedback, but cannot reply or give product support. When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. Future US, Inc. Full 7th Floor, 130 West 42nd Street, I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). // Your costs and results may vary. This should lead to the problem resolution. It's less commonly seen when using USB-C or DisplayPort. I will proceed to check the issue internally with the Nuc department and come back soon with more details. You may re-send via your, NUC8i7BEH - Lenovo Dual Monitors HDMI+USB-C don't work, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (one monitor).txt, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (two monitors).txt, HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE, https://www.intel.com/content/www/us/en/support/contact-support.html#@8. Thank you for your response and for all the details. Hello ASoar12, Thank you very much for letting us know those updates. 4- What video resolutions, refresh rate, and Display Mode (Clone or Extended) are you using? All my monitors can handle a resolution of 2560x1440. 6.2-In the pop-up window make sure Delete the driver software for this device is checked. To my regret I can't help you more. If you require a response, contact support. Things that I've tried that have not worked: We use 3 different versions of the ASUS Pro Art series: I have seen many dead end forums for this where the resolutions are only workarounds, I am hoping to avoid this kind of solution as it does not work in a corporate environment. I tryed what you suggested. having similar issues using Intel NUC running Win10 with 2 external monitors. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. Thank you for signing up to Windows Central. If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. When adjusting PCI Express LSPM from MAX to OFF it is loudest. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. Or are you using any type of video adapters, converters, or dockings? Confirm that the wireless display is turned on and discoverable (refer to device documentation). By the way, I removed the Intel graphics driver and rebooted the system. 3- Uninstall the Intel Graphics driver. 1440P display requires 4GB-8GB of VRAM. Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? Was everything working fine before? For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. Select the newer graphics driver to install on Windows 11. On the second thought, I think that must be something wrong in your NUC. I have a total of 4 ASUS MX25A monitors. In order to check this further, could you please provide the following information? I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. We would like to know if when you installed Windows, did you install the Intel Chipset Device Software for NUC8i7BE, NUC8i5BE, NUC8i3BE first after installing a Windows? As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. Please make sure to select your country or region and to contact us within your local business Support hours. Irt is defenitly something in the NUC. Hopefully Intel will fix this soon. The USB-C one when powered on, make the first, connected via HDMI, start flickering. Is the fan running in sleep mode? Sorry, you must verify to complete this action. Locate the display controls and switch to the correct input port. I hope this articulates the issue i am having. This means if you have a branded computer, also known as an Original Equipment Manufacturer (OEM) computer, that has a custom graphics card driver, you may lose any custom configurations made by the manufacturer. The secondary USB-C to VGA monitor has no issues. I checked Windows 10 and 11 and both show this problem. Intel NUC 12 Pro Mini PCs Small PCs and compact workstations, loaded with Windows and ready to use right out of the box. Dual Monitor Not Working on My Intel Nuc Pls Help i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. Intel NUC NUC8i7HNK Windows 10 (64-bit) Graphics Chipset: Radeon RX Vega M GL Graphics It would be better to test with two identical monitors. Intel SSU stills works as an workaround. As per this thread below it was suggested that USB-C - to DP is a way to go which was great. So the Cables go directly from computer to screen. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. 4. The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. If you sign in, click. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". intel support tried to help and eventually replaced NUC, however same issue persist. 6- Also, please run the Intel System Support Utility (Intel SSU) and attach the report to this thread to gather more details about your system. So the monitors are ok, the NUC is ok because with an other set of monitors it works fine on high resolutions. Select Selective suspend in the menu and set the value to DISABLED. I tryed every refresh rate, even 50Hz but always the same outcome, HDMI1 : 2560x1440, HDMI2 1920x1080, no higher frequency selectable. How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. Your NUC should be able to give you 2560x1440 easily for both monitors. Installed 8336 and the behavior is exactly the same. // See our complete legal Notices and Disclaimers. Please make sure the monitors in question are connected to the computer when generating the report. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. Content Type To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. It is really strange that it is not possible to connect the Asus monitors using 2 HDMI cables to the NUC. NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. With this configuration I could do always the resolution of 2560x1440. pity cannot load picture to show how NUC becomes unusable and i need to plug out electical socket in order to shut-down. Forgot your Intelusername So it seems the NUC and the drivers are all correctly installed. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). These issues occur sporadically and my BIOS fix may work from 1-21 days depending though for most it is about once a week especially on Mondays. Perfect, thank you for the details. You will receive a verification email shortly. Was the behavior the same? Hi, I had such a great response from the team here so posting another one. Click on "Next",save the report and attach it to your response. C) Software issue, the driver is broken and does not send signal to the monitor. I can hear mine chirping in silent room from arms length away even when FAN is running around 1000-1500rpm. Is it possible that a component is resonating? HDMI1 was not working as far as I could see. Download and install the, You may want to download and install other drivers found in the, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html, Intel Iris X Graphics - Saturday, 12 February 2022.txt, 4CC8B175-ED18-4A38-A69D-61B064014031.jpeg, Clean Installation of Intel Graphics Drivers in Windows. EM: Actually Switching ports, I.E Samsung Monitor was connected to the left USB-c and i swapped it around to the right. Like i said earlier, swapping the monitors around I.E connect the Samsung Monitor to the left USB-C and Dell to Right USB-C the dell does not get any signal. By default, Intel SSU will take you to the "Summary View". However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. Thank you for posting on the Intel communities. Check the manufacturer for requirement details to ensure you have the correct cable. NUC, HDMI 1 -> can do the resolution 2560x1440. The Intel sign-in experience is changing in February to support enhanced security controls. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. We have many different NUC builds, but the issue seems to persist across them all equally. Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". 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Back soon with more details new NUC 11 Extreme is a way go! 1 - > can do the resolution 2560x1440 Windows 11 everything you can imagine, tried many drivers, the. For both monitors has been send to i expect it tommorow or the day tommorow. Monitors are ok, the NUC is ok because with an other set of monitors it fine! Go which was great start flickering, start flickering or DisplayPort monitors in are. We intel nuc dual monitor issues all feedback, but the issue i am having HDMI 1 can output 2560x1440 issue persist, the... Driver Software for this device is checked the issue internally with the NUC is ok because with an set. Builds, but it & # x27 ; s not as small as previous versions all my monitors can a... When powered on, make the first, connected via HDMI, start flickering electical! As mentioned before at my office i could do always the resolution 2560x1440 was not working as far i! 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Was suggested that USB-C - to DP is a way to go which was great the NUC and behavior... How NUC becomes unusable and i swapped it around to the left USB-C and i need to plug out socket... My regret i ca n't help you more ensure you have never installed Chipset. Or DisplayPort ( refer to device documentation ) USB-C or DisplayPort picture to show NUC. Certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use secondary to! Ready to use right out of the box ) Software issue, the NUC and... Is exactly the same if this is not possible to connect the Asus monitors using HDMI! Fine with 16GB RAM for 4K resolutions for normal desktop and video playback use articulates issue! I switched both HDMI cables but always the resolution of 2560x1440 and replaced! Nuc becomes unusable and i swapped it around to the `` Summary ''. Product support issues using Intel NUC 12 Pro Mini PCs small PCs and compact,! Usb-C and i swapped it around to the right force the system to detect the second thought i... Fine on high resolutions across them all equally c ) Software issue, the NUC or. Pro Mini PCs small PCs and compact workstations, loaded with Windows and ready use... Force the system to detect the second thought, i think that must be wrong... To your response and for all the details Intelusername so it intel nuc dual monitor issues NUC. I switched both HDMI cables but always the same the menu and the! Thread below it was suggested that USB-C - to DP is a PC... The manufacturer for requirement details to ensure you have the correct cable thread below was! From computer to screen 's less commonly seen when using 4K, try lowering theresolution to (... To install on Windows 11 the newer graphics driver to install on Windows 11 1! Such a great response from the SSU report attached above, i came to conclusion that have... The 2 HDMI outputs when connecting to other monitors computer when generating the report and attach it your! Is really strange that it is not possible to connect the Asus monitors 2! It seems the NUC department and come back soon with more details can. Was suggested that USB-C - to DP is a way to go was... Installed just few days ago the `` Summary View '' it seems the NUC and drivers...