Control-click the selected devices or Blueprints, then choose Prepare. I am not using Intune, but Google's endpoint management and could not get my test machine to show up in management. This article provides suggestions for troubleshooting device enrollment issues. These steps initiate a setup wizard that downloads Android Device Policy on the device. We are not quite the same in that we are using Azure AD Connect, but the end result is the same. You can avoid the device enrollment cap by using Device Enrollment Manager account, as described in Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune. hi, Contact Microsoft Support as described in. After entering their corporate credentials and getting redirected for federated login, users might still see the missing certificate error. I'm in the second segment of the course Enroll Devices into Microsoft Intuneand have reached the stage where I install the Company Portal app from the Windows Store. The following table lists errors that end users might see while enrolling iOS/iPadOS devices in Intune. The first one then has the message "This device is already set up in another organization" in the company portal. Please use this user account to sign in to the Windows device or Company Portal. Company Portal displays "This device hasn't been set up for corporate use yet". Set up hybrid Active Directory and Azure AD for your devices. The device installed all the apps that I published without issue and it shows as compliant in my Intune Device portal but when a user signs in and goes into the Company Portal They are Azure AD joined and managed by Intune. What is the best way to do this? Issue: This message could be a result of any of the following reasons: Resolution: First, check with your user to determine which of the issues affects their device. "This device is already set up in another organization". The GPO will create a scheduled task in the background, which runs every 5 minutes and will try to enroll the device to Intune. Once enrolled, the devices return to a healthy state and regain access to company resources. The work accounts have been enrolled onto Intune before BUT on different devices so this should not be affecting enrolment should it? (Each task can be done at any time. Customize the Company Portal app so it includes your organization details. It's been frustrating and I want to figure this out so I can get it off my plate. can't connect to the Intune service. All Configuration Profiles in your tenant are displayed, then click + Create profile to add the OneDrive settings. In our domain environment we have multiple workstations with local user accounts.We are looking for a way to remotely find and delete those local accounts from multiple workstations. When the Company Portal is in a deactivated state, it can't run in the background and can't contact the Intune service. @AssiiffI would have to do some digging, but it turned out how I was doing the setup was wrong, and I needed to do it through a group policy to push what was needed for the computer to be added to InTune. Before users can enroll their devices, they must have been assigned the necessary license. I'm lost as to a solution. Follow this procedure to Manually re-register a Windows 10 / Windows 11 or Windows Server machine in Hybrid Azure AD Join. 01:27 AM. It's all about the MDM/ MAM scope and if the users didn't click on "no, sign in to this app only". You'd like to move these policies to another tenant. Navigate to https://portal.manage.microsoft.com and try to install the profile when prompted. Your pilot deployment should validate the following tasks: Enrollment success and failure rates are within your expectations. Hi, does anyone know how/is it possible to delete an auto pilot device from AAD? Find the device with the enrollment problem. Just to be clear, I should disconnect the workOrschool account, remove device from AAD and then run the Company Portal app, uncheck that box and re-register the device? We have the knowledge and expertise in this market to deliver high quality support services that will ultimately save you time and money. For you, the device is also joined with . For example, enter the following command: cd C:\psscripts\powershell-intune-samples-master. Deploy Intune (in this article), including setting the MDM Authority to Intune. I have just begun rolling out Endpoint within our Organization and am having an issue with a handful of laptops doing the same thing. Hi, I guess everyone is wondering the same question. Failed to start the Microsoft Online Management Updates service. However, sometimes it is possible that a Windows 10 PC is in an inconsistent enrollment state, with error The sync could not be initiated. See the instructions for the type of device you're using: There's a problem with the certificate that lets the mobile device communicate with your companys network. I'm sure this is a simple problem that I just am not understanding. Shared Computer Activation and Azure AD Devices (2) We're trying to deploy Office applications to a Citrix VDI environment, using Shared Computer Activation. Deleted devices are removed from the list of managed devices. We have recently rolled out Microsoft Intune in our company to manage our devices. on the Device as NTAuthority\System run cmd > dsregcmd /leave /debug as the AD User run dsregcmd /status /debug Make sure the Device is no longer joined to Azure AD Go to Intune Portal and Retire the Device Run a sync from Settings > Accounts > Access work or school > Click on Azure AD account > Info > Sync Wait for the Intune Device to . Hello, Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. We have found the relevant information that has the device linked up and have created an easy powershell script to clear out the information for you WITHOUT deleting any user accounts/profiles and allow you to get the device AzureAD Joined. The software can't be installed because a restart of the client computer is pending. However, serious problems might occur if you modify the registry incorrectly. If you have an existing subscription, you can also sign in to it. Tell your users to try upgrading to Android 6.0. My google-fu doesn't seem to be getting me any results for this message. MEM Intune does not need a dedicated Device Role policy. If the sync is successful, you see a Sync successful inline notification in the iOS/iPadOS Company Portal app, indicating that your device is in a healthy state. My account was the only one impacted as other admins could connect just fine. For more information, see this blog. The crash occurs when I open Company Portal. And configure this setting like the picture below: *Enable: "Automatic MDM enrollment using default Azure credentials ". They don't have to be completed on a certain holiday.) Determine if there's something wrong with the VPP token and fix it. EX: Computer A appears in intune Computer B appears in intune, Computer A disappears from intune Computer C appears in intune, Computer B disappears from intune. If you use Windows Server OSs, such as Windows Server 2016, then don't use this option. For other prerequisites, including sign-in requirements, see Plan your hybrid Azure AD join implementation. This typically happens when a user has selected YES when logging into an Office 365 Application to register the device and link a profile on there. Run a voluntary migration until you can estimate the support call workload. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. thanks - this is driving me crazy. they'e using a System Center 2012 R2 Configuration Manager license. It needs to be run from a powershell as administrator prompt. there's a temporary outage with Apple services, or. For help in determining if WS-Trust 1.3 Username/Mixed is enabled in your identity federation provider: Issue: A user receives a Profile installation failed error on an iOS/iPadOS device. They all say there are no apps available (which there are) and under Devices, it says "This device is already set up in another organization. Then, they receive their group's device policies automatically. For Platform, choose Windows 10 and later, and the profile type is an Administrative Template. Your email address will not be published. This scenario is rare. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intuneby Greg Shields. Sign in to the Intune admin center, and sign up for Intune. If the Server certificate is installed correctly, you see all check marks in the results. "Your Device is already being managed by an organization" I do see the device under Azure AD Devices, but not under regular devices in InTune. To check if an update is available, go to Settings > About device > Download updates manually > follow the prompts. If devices don't check in: Samsung Smart Manager software, which ships on certain Samsung devices, can deactivate the Intune Company Portal and its components. This problem could be caused if you're using a virtual machine, have a restricted serial number, or if this device is already assigned to someone else. The device can't be enrolled because the user's account doesn't have the necessary license. To get to the correct screen, go to Microsoft Endpoint Manager, click Devices, Enroll Devices, click Automatic Enrollment. On theEnter your passwordscreen, type your password. To manually re-enroll the PC, we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. Please can someone advise us as we are unsure where to go. Wait about one hour to allow the Azure service to remove the incorrect data. *Credential Type to use: User credentials. There are no errors in the DeviceManagement-Enterprise-Diagnostics-Provider event log section. To verify it, please go to Devices - All devices, choose and click the specific device name, from the Create your administrative team. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. For example, enter the following command: Sign in with your account. Microsoft explains MAM and MDM very well, If you don't want to register the device, you will need to click on no, sign in to this app only, HKLM\SOFTWARE\Policies\Microsoft\Windows\WorkplaceJoin, "BlockAADWorkplaceJoin"=dword:00000001https://docs.microsoft.com/en-us/azure/active-directory/devices/faq. On that new page, you can identify the proper device and get past that warning on the home page. Azure AD is used by Intune and Microsoft 365 to identify users and devices, control access to the policies you create, and more. However, the problem with this is that all data and configuration pushed by Microsoft Intune will be deleted from the PC. For example, create Charlotte, NC distribution center - Android Enterprise inventory scanning devices, or All Windows 10 Surface devices. Simply copy the powershell script below and save it. Yes we have. By configuring device groups before device enrollment, you can use device categories to automatically join devices to groups when they enroll. Change the directory to the folder with the script you want to run. Rapidly deploy and authenticate apps on all company devices. After some devices were updated to the latest build, the Intune MDM certificate was missing. The devices look fine in my portal, and are listed under their respective users. You can verify that the user's UPN matches the Active Directory information in the Microsoft 365 admin center. That seems to have fixed the problem. In Configuration Manager, set up co-management. On the Set up a work or school account screen, select Join this device to Azure Active Directory. You'll go through the sign-in process, using automatic sign-in with your work or school account. See the enrollment deployment guides, device and app management, and app protection. The policies you imported are shown. They will be overwritten after the new enrollment. Navigate to endpoint.microsoft.com, choose Devices in the left navigation pane, then Configuration Profiles. The client software installation package can't run because the version of Windows that is running on the client isn't supported. After you join your device to your organization's network, you should be able to access all of your resources using your work or school account information. Open Settings, and then select Accounts. Confirm that Safari for iOS/iPadOS is the default browser and that cookies are enabled. We have tried removing and re-adding the devices on Azure AD but this has not made a difference. Tenant attach is included with your Configuration Manager co-management license at no extra cost. These profiles use settings exposed by Apple, Google, and Microsoft. This message means that they have the wrong license type for the mobile device management authority. Hybrid identities exist in both services - on-premises AD and Azure AD. so no registry issues. There are several ways to enroll a Windows 10 PC to Microsoft Intune: Manual enrollment will require that the user enters his Azure AD credentials. If the user's number of enrolled devices already equals their device limit restriction, they can't enroll any more until: To avoid hitting device caps, be sure to remove stale device records. Before re-enrolling your device to Microsoft Intune, you need to make sure that the certificates for Hybrid Azure AD Join are not expired as well. To delete one device, point to the device and click More Delete Device. Run company portal and login with the user i just logged in as. If it is successfully enrolled, there will be an account "Connected to Personal MDM" appears. I have searched on Google for anyone having similar issues but havent any luck. Use the following list as a guide. On Android devices, these profiles use the Android, On Windows devices, these profiles use the. When devices are in Azure AD, they're available to receive the policies and profiles you create in Intune. I don't even get why that option is there in the first place. Hybrid Azure AD supports only Windows devices. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 stage process to "Set Up Your Device". Verify that the users credentials have synced correctly with Azure Active Directory. When prompted, enter the path to put the policies. After you've wiped the blocked devices, you can tell the users to restart the enrollment process. I am just getting started with Intune and experienced this today on a device. Issue: You can't create policy or enroll devices. https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree https://docs.microsoft.com/en-us/azure/active-directory/devices/faq, https://call4cloud.nl/2021/04/alice-and-the-device-certificate/, https://call4cloud.nl/2022/09/intune-the-legend-of-the-certificate/. Use PSExec to launch a Command Prompt as SYSTEM: In the computer certificate store, check that a new Intune certificate has been enrolled for the device: You are now ready to start a policy sync from the Windows Settings, and check that the connection with the Intune service is now OK. Issue Device Enrollment Program (DEP) iOS/iPadOS devices can't be enrolled. Re-Register a Windows 10 / Windows 11 or Windows Server 2016, then do n't have the license! And ca n't be installed because a restart of the client is n't supported i have just begun out! 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