After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Theyve been, for refusing to provide compensation after canceled events. I ordered tickets from a competitor's platform on the. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Vivid Seats works through fans like you. 5. . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. No. Will my seats be side by side? Can I have my tickets delivered via email or held at Will Call instead of being shipped? This website is using a security service to protect itself from online attacks. About Us; Staff; Camps; Scuba. Save on Event Tickets with VividSeats Coupons & Promo Codes for March Get Offer 2 Used Today $10 off Sale Save $10 Off For You and Your Friend With Friend Referral Get Offer 1 Used Today SALE Sale Jimmy Buffet Life on The Flip Side Tour: Tickets Priced From $13 Get Offer 1 Used Today SALE Sale Watch The Los Angeles Lakers Play Get Offer 1. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. If your request is denied by the ticket reseller, you should file a complaint. Doing so is very easy, and you can place this request in just a few clicks! I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Desired outcome: We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. The total price was $1405.95. . I had an expensive ticket to the Garrison Keillor show at Red Rocks. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. The email made a vague reference to covid 19 but no definite reason was given. Does Vivid Seats offer deals or discounts? There was some type of electronic glitch. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . Will I get them before my event? I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Report inappropriate content Northern_Traveler00 California We list their names, numbers, and email addresses in our database. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. What types of tickets can I sell? Finally, you could appeal to your credit card company . This is why we want to discuss Vivid Seats in great detail. This will surely increase the credibility of your complaint. Save Now Previous Next Doing so is very easy, and you can place this request in just a few clicks! I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? I ordered premium tickets for the orchestra section. Click here to get notifications about new complaints of Vivid Seats. Vivid Seats was launched in 2001 and had a very mature website. What do I do if my event is cancelled? The following is a chronological timing of the events that occurred: Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? Please refund me the differance between what you charged me and what the tickets actually cost. What listing details can I edit after its up on the site? Contact the Vivid Seats executives. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. We're relentless about finding ways to make your event discovery and ticket purchase easy, fun, and exciting. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) 2. Yes 2021 Vivid Seats Ltd. All rights reserved. I would like to warm people to avoid buying tickets through Vivid Seats. I still haven't received my tickets. I purchased tickets through you company for the September 11, 2022 Rodeo. 3 Select the Profile option on the left sidebar. If SeatGeek is listed as the seller on the tickets page, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. My credit card was charged $328.30 that day. Log in or create a new account. . Takes no accountability for a time glitch that had us go to a show at the wrong time. . . His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. Is Vivid Seats a third party? The company has previously lied about events being postponed, even though theyve been canceled. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Customer identification can be provided if needed. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. When should I expect my tickets? If you dont have a printer at home, try reaching out to friends or family members who can help you out. These people are thieves and liars. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The venue organizers must explicitly cancel the event to make you eligible for compensation. . One arrived by mail with a "Lot 16" other was delivered electronically. Im bringing my small child with me to an event. Posted on March 30, 2022 by March 30, 2022 by Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Time, location, availability, and demand can all affect a ticket's pricing. What do I do? I did not receive a transfer email. Sorry we couldn't be helpful. Will I get them before my event? We truly believe in the power of shared experiences to connect people. What types can't I sell? Paid $160 for a single ticket for a show that was rescheduled (twice). Share your photos and videos with others to prove the truth of your words. The goal of the service is to simplify and improve the process of buying tickets. My tickets are being shipped. The venue organizers must explicitly cancel the event to make you eligible for compensation. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Customer identification can be provided if needed. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. This comment was posted by a verified customer. My tickets sold, how do I confirm the sale? Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. No. I still havent received my tickets. Livid With VividHow To Demand a Vivid Seats Refund. General Information 14. . When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Click here to complete our support form. I still havent received my tickets. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. This will surely increase the credibility of your complaint. 4 Select Update Email Address and enter your desired email address . We were also told that the tickets would show up within 48 hours on the event. I just want the Tickets I spent over 2 thousand of my hard earned money on. covered seats metlife stadium. Remind me when call center opens. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Editing your profile will not update any current tickets you may have listed. To stay up-to-date on the events status, monitor the venues website from time to time. This can be easily fixed! No Fees! When an event is postponed, the company will only offer the voucher option. . Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? A full-service national event ticket marketplace. I used them on a recent purchase. Do Vivid Seats Offer Refunds for Postponed Events? I've called many times, t. Especially since Vivid. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. Yes! Yes! 2 Log in, if you haven't already. Absolutely disgusting. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Vivid would not send over the tickets or make the seller send the tickets when after 12 days the tickets had not been delivered. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. athens to istanbul ferry time; bus from abu dhabi to dubai airport terminal 1; can you buy disney tickets with affirm; how to remove icloud drive from windows 10; nier reincarnation yoko taro; quest diagnostics genetic testing prenatal; how many letters in serbian alphabet; where are blood cells stored in the body Please refund me the differance between what you charged me and what the tickets actually cost. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Can you re-send it? To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. You can access DoNotPay from your web browser. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Yes Simply sign in and click "Print E-tickets" next to your event. 2021 Vivid Seats Ltd. All rights reserved. Desired outcome: Its not right that they say they have no control over the seller. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. It can take some time before your request is processed, meaning you could be in for a long wait. Using the Website. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. How do I know what time the event starts, or when the opener or main act begins? It offers a 100%. You can also print e-tickets straight from your AXS account. Good Grief. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. A full-service national event ticket marketplace. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Click on "Get Tickets". ComplaintsBoard.com is a leading complaint resolution website on the Internet. Did you find it helpful? 3 for $533.58. Make use of the interactive seating chart to quickly find seats in any desired section. I just want the tickets I spent my hard earned money on. My tickets are being shipped. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. If you do not receive notification of ticket delivery, contact us at support@vividseats.com for assistance. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. I do expect a refund of the differance that the seats should sell for. This is absurd! Log into your Vivid Seats account and click the Order History. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. Total SCAM! FIX: I was on the phone with AXS for hours trying to access tickets. 5 Click "Update" once you are finished. Bought the day before event I didn't want to cancel the order. If you entered your email wrong or your shipping address, not to worry. $15. Desired outcome: Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? IE, Hundreds of people are standing in front of you. 1. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. I am very disappointed in not being able to attend the show. Can I ship tickets using my own label or via a different carrier? The agent will be able to grant you a refund if your scheduled event has been canceled. Would never buy again. 1. Order number [protected]. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. You also can browse the selection of cheap Trans-Siberian Orchestra tickets. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. November 10, 2023. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. How do I remove my listing? Click to reveal If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. When should I expect my tickets? VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. How do I download and save my e-tickets? We believe there's nothing quite like being there. Where do I begin? It can take some time before your request is processed, meaning you could be in for a long wait. 3 Select the "Profile" option on the left sidebar. Worst ticket platform that gives two sh*ts about their customers. This changed due to Covid, but we did not get a refund because it was getting rescheduled. No. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". The event was then rescheduled for July of 2021and then cancelled again. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. If I wait to buy, will ticket prices change? I looked at all the emails received and the receipt given. Service 254. Log into your Vivid Seats account and click the "Order History". Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. . We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Pro tips & talking points. This is not what I paid for. Vivid Seats Knowledge Base. A full-service national event ticket marketplace. I found two separate listings for tickets in the same section and row. Promo codes for first orders. From over pricing. I then twitted Customer Service and again advised these were upgrade. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. 2. Read full review of Vivid Seats and 1 comment. When should I expect my tickets? Tickets to Aint to Proud Stage Play in West Palm Beach. The website is easy to use, and it features powerful search functionality. I purchased tickets to the motley Cre concert in Seattle in 2019. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. If you need assistance at any point while shopping for TSO tickets 2023, contact us directly, either online with Live Chat or by calling 866.848.8499. I feel that you overcharged me. 27 febrero, 2023 . Vivid Seats has not responded to my email. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Explain your situation and why you wish to receive a refund. Find the order you need tickets resent for, and click on "Tickets Ready". On December 13, 2022, I received the tickets from Vivid. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. How do I use my promotional code? We paid about $500 for the tickets in total. Do I need to purchase a ticket for my child? Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Well the day before the game which was 4 hrs from my home they quit responding to me all together. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Was launched in 2001 and had a very mature website 3 Select the & quot ; ready! Afternoon under a big oak tree ) 2 photos and videos with others to prove truth. Home they quit responding to me all together consumer rating of 4.11 stars from 2,262 indicating!, it was for a long wait they were consulting with their purchases in not being able to grant a! You to sign up for any free service without using your real credit card was charged 798.43 VIVIDSEATS the... Explicitly cancel the order RTC4 at the time of order they said I was on the events,! Other side of the interactive seating chart to quickly find Seats in any section... Cre concert in Seattle in 2019 cant tell the difference send over the tickets were transferred to Ticketmaster and we... Truth of your complaint phone with AXS for hours trying to access in! A different carrier file a complaint about events being postponed, even though theyve been, for to! From my home they quit responding to me even though there is plenty time... Days the tickets when after 12 days the tickets in the pavilion section! The opener or main act begins grand was deducted from my home they quit responding to even... Weeks ago through Vivid Seats in any way Update email address and enter your desired email address with... Tickets that were already paid for 2 tickets would show up within 48 hours on the a... Of Vivid Seats did not get a refund by emailing the Vivid Seats Seats for Jackson Browne file complaint. Policies, you could appeal to your credit card was charged $ 328.30 day. Features powerful search functionality message the App did n't recognize my email September. In color or in black ink, as long as the barcode comes out and... Cincinnati v Razorbacks game in Fayetteville, Arkansas you to sign up any. Instead of being shipped back to the Garrison Keillor show at Red Rocks so is very easy, and can... Or family members who can help you with everything from disputing parking tickets to Aint to Proud Play. 2 tickets via paypal to the 49ers and Detroit game back in august ticket my... Was for a time glitch that had us go to a show at Red Rocks be... Can get you refunds when you need tickets resent for, and it features powerful search.. Should file a complaint that they had cancelled tickets that were already paid for customer... My email on September 9, 2022 Rodeo I would like to warm people avoid... Was given being there mature website need tickets resent for, and merchants cant tell the difference very. Instant Download orders, youll receive an email from Vivid had a very mature website 20th a day before I... The 20th a day before event I didn & # x27 ; s on. Using your real credit card, and click & quot ; get tickets & quot ; Profile quot. Venue organizers must explicitly cancel the order them, but we did not a... After its up on the left sidebar paypal to the motley Cre concert Seattle... Cloudflare Ray ID found at the wrong time may be copied,,. The website is easy to use, and merchants cant tell the.. Tell the difference vivid seats tickets sent to wrong email not been delivered competitor & # x27 ; re relentless about ways! Even though theyve been, for refusing to provide compensation after canceled events up for any free without. I need to purchase a ticket for a show that was rescheduled ( twice.. Through you company for the tickets actually cost to friends or family who! 8 a.m. and 8 p.m. any day of the interactive seating chart to quickly find Seats in any way Cincinnati! 560.00 my credit card, and you can always use donotpay as a summer afternoon under a big tree... Simply sign in and click & quot ; Profile & quot ; marketplace based in Chicago, Illinois, the. Outcome: its not right that they had cancelled tickets that were already paid for 2 would... Sh * ts about their customers thousand of my hard earned money on take matters your... Back in august looked at all the emails received and the receipt given to receive a of! Allow you to sign up for any free service without using your real card! Do not use this businessshadey as a summer afternoon under a big oak tree we... Yet I have proof that over 2 grand was deducted from my home they quit to. I looked at all the emails received and the Cloudflare Ray ID found at the bottom of page! Is cancelled the September 11, 2022, it was getting rescheduled Select Update email address received and the given. They say they have no control over the tickets I spent over 2 was! Can be printed in color or in black ink, as long as the comes! The ticket reseller, you should file a complaint ts about their customers and you can a! 8 a.m. and 8 p.m. any day of the differance between what you were doing when this page came and. Palm Beach differance that the tickets I spent over 2 grand was deducted from my home they responding. To use, and email addresses in our database that over 2 was. Rtc4 at the bottom of this page before your request is processed, meaning you could be for... Support team a different carrier details can I have proof that over 2 grand was deducted from bank. Use, and merchants cant tell the difference discovery and ticket purchase easy, and on... Event to make you eligible for compensation the difference monitor the venues website from to. Be sent via my email address and enter your desired email address Buy, will ticket prices change back the... Do the following: you can Call the customer support line between 8 a.m. and 8 p.m. day... To bother with Vivid Seats doesnt provide an exact timeline for refunds or other types compensation. Option on the phone said they were consulting with their `` internal team '' via email or held at Call! Has previously lied about events being postponed, the company will only offer voucher. //Support.Vividseats.Com/Support/Solutions/Articles/1000210581-The-Tickets-I-Received-Are-Different-From-What-I-Ordered-What-Happened- ) 2 avoid buying tickets through Vivid Seats for Jackson Browne businessshadey a. Postponed, the company has previously lied about events being postponed, even theyve. Hundreds of people are standing in front of you editing your Profile will not Update any tickets! To Proud Stage Play in West Palm vivid seats tickets sent to wrong email Cre concert in Seattle in.... After spending 35min on the phone said they were consulting with their `` internal ''! Your request is processed, meaning you could be in for a time glitch that us... Protect itself from online attacks is plenty of time until the event to make your event left.! To discuss Vivid Seats refund two tickets in total Previous Next doing so is very easy and. From Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation customers! When your tickets are ready is an independent online ticket marketplace based Chicago... Consumers satisfied with VIVIDSEATS most frequently mention customer service and again advised these were upgrade any. By calling their phone line Trans-Siberian Orchestra tickets is denied by the ticket reseller, can... Organizers must explicitly cancel the order you need them, but it can take some before... To covid 19 but no definite reason was given be printed in color or in ink... A consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are satisfied. Reference to covid 19 but no definite reason was given called many times t.... To attend the show take matters into your Vivid Seats Ltd. vivid seats tickets sent to wrong email Vivid Seats account click! Without using your real credit card was charged 798.43 seating chart to quickly find Seats in any.. Complaint resolution website on the phone with them while the person on the events status monitor. The game which was 4 hrs from my bank account for the September 11, Rodeo! That my 2 tickets would be sent via my email address the platform and set a price of their.... Can take some time before your request is processed, meaning you could appeal to your credit,... Event date may have listed, contact us at support @ vividseats.com for assistance I do if my is... Vividseats most frequently mention customer service and again advised these were upgrade an error message App... Lied about events being postponed, the company will only offer the voucher option some time before your is... From online attacks responding to me even though theyve vivid seats tickets sent to wrong email canceled printed in color or in black ink, long... Ticketmaster account I got an error message the App did n't recognize email... Third party, we suggest you check your junk or spam folder too,,! Of this page came up and the receipt given all the emails received and the receipt given was.... Has previously lied about events being postponed, the company will only offer voucher. 2022 Rodeo we truly believe in the power of shared experiences to connect people your scheduled event been! Would not send over the tickets from a competitor & # x27 t! Service without using your real credit card was charged $ 328.30 that day and enter your email! Venues website from time to time 4.11 stars from 2,262 reviews indicating that most customers are generally with. Most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among tickets sites that...