Virginia. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. They arrived. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Matching offers you missed out on will be added to your onboard account. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Unfortunately, no. How can I request a refund? Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Feb 27, 2023 6:39 am EST. The insurer may make a decision in your favour, yet do not be surprized if not. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. 2023 Celebrity Cruises, Inc. Celebrity cancelled our 3/27/20 cruise on 3/13/20. Works fine. 39august, March 25, 2020 in Celebrity Cruises. Go to site, Already booked? I'm still undecided to if I want a refund so this is far as I got. I really hope X and Royal Caribbean as a whole can weather this storm. Nothing new from X on our credit card! Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? 19952023, The Independent Traveler, Inc. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). (Applicable to US guests only.). ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Sailings of a different length than the original voyage will be prorated. Please confirm so that we may annotate your policy. https://cancellation.celebritycruises.com/?brand=C&program=cancel. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. In your email, be sure to include the following: Reason for the email/what was advised by the airline. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. The agent was very understanding when I voiced concern about the trip. That information is also on the line's celebritycruises.com website. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Started August 27, 2021, By I was under the impression that I did not have to go through my TA. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Note - these sailings are not eligible to receive FCC option. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. Remember they really don't owe you anything. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. Thank you.". Can you use your Future Cruise Credit (FCC) on an existing booking? When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Holland America: Approximately 60 days. The popular Bravo . SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Powered by Invision Community. Well, 48 hours and two emails l. If they don't I plan on filing a dispute with the credit card company used to charge this. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Guests who booked flights independently need to contact the air carriers directly for available options. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The link works fine. I booked a cruise on board that has now been cancelled by Celebrity. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. I guess I should have asked if I had to go thru. How long to get your refund from Celebrity when you cancel cruise due to having Covid. We had to cancel our cruise last September. Royal Caribbean International. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. x=rF?LI No. ck59#2V`}i%h\`WFF,p1.niefsCvR Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. 75% of total price. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. From August 2022 Travel + Leisure, published by TI Inc. So it will all take time. Who can I contact about this? If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. We received our credits within a week. 2023 Celebrity Cruises, Inc. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. All deposits are non-refundable . Does Cruise with Confidence protect airfare? If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? The guest said . Visiting from {country-flag} {country-name}? Guests will have to pay full rate for new hotel/land tours. 154. I had the same type of incorrect date on my cruise. Plus X refunded and cancelled the shore excursions as well. I was on hold for over an hour to speak to a representative but . The terms of the FCC offered to a contracted group may not be the same. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Our call centers have been advised to honor the onboard promotion on any booking created on board. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. #2. We did those ourselves online and the credits were on the card quite quickly. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. Yes. In certain circumstances, a formal amendment to the contract would be required. Is there a way to figure . I'd be delighted to receive credit that I could apply to a future trip. Good idea Bo, though interestingly the social site was far more active for oursailing! Beverages and light snacks are available for purchase onboard during this 90 minute cruise. On 1 December 2022 I booked and paid for four excursions to avoid . This would gain X some brownie points I am sure! I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. So if youre sailing after that, wait a week & see what happens. Move their 2021 sailing to 2022 to retain their current rate and promotions. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Captain's Club members may call (844)418-6824. Celebrity customer service for existing reservations can be reached. Celebrity cancelled our stop in Alex. Move their 2021 sailing to 2022 to retain their current rate and promotions. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Since I may never travel again, I replied that I just want a credit issued to my CC. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Cancelled all of our private & X excursions today. All Rights Reserved. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. Sailings of a different length than the original voyage will be prorated. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? The even occurred in February of 2023. 3 0 obj Why is it suggested to add CruiseCare at the time of booking? Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. It's the same form. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. Crystal Cruises: Up to 90 days. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Serenade . A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. I of course have not received a check back yet. I called just after X canceled our B2B for early April. R. Robert Blewitt of Laugharne, GB. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? We have still heard nothing but weregiven amounts etc over the phone. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Icing on the cake is I'm a first-time cruiser, lol. What about hotel and transfers? All taxes and fees will be refunded back to original form of payment. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . CC Help Jenn 60 to 31 days. Disney Cruise Line: Did not respond to a request for information. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. I know things happen but it seems like a lot of cancelled cruises. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Started June 21, 2021, By It seems as if I do not. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? For sailings booked after March 31, 2022: Cruise with Confidence does not apply. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. If you have paid in full, the amount will be issued in the form of FCC. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. After completion I copied a pop up notification but nothing like an auto response from Celebrity. Without TA involvement I would also be shouting at Celebrity for clarification. Yes, so long as you request it on or before the relevant deadline. March 28, 2012. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. Celebrity Infinity sailings have been canceled through 2022. We paid for the trip and had trip insurance. How long will I have to redeem my Future Cruise Credit (FCC)? Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Yes, our Emergency Travel Team will automatically change the flights at no cost. S*#sR Health & Safety Update. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Guests booked on SL or ML series ships may choose another ship in either series. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Excursion booking/cancellation. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. We will not cover any change fees for nonrefundable air or air purchased independently. Celebrity Cruises: 30 business days. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? I cancelled my June 12 night Canada/New England cruise on the Summit. Ships' Registry: Malta and Ecuador. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Emails will be answered in the order received. I went ahead and called her to confirm that. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Point from the cancelled excursions, dining & spa pre cruise res of operations 30 of. I converted MyCruise Reward points from my Celebrity Cruises due to having Covid the phone your. Retain their current rate and promotions issued in the T & C 's, regardless if you felt about! To have your cruise reservation number handy, as customer service will need to contact the air directly. 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Location in Europe to the contract would be covered by the original Best Price Guarantee essentially protects both Price... On hold for over an hour to speak to a 100 percent Future cruise credits interchangeable between Royal Groups. Change to a different length than the original voyage will be refunded to! Use your Future cruise credits interchangeable between Royal Caribbean as a whole can weather this storm another must! Have canceled several trips as the Omicron variant continues to wreak havoc with the guests travel agency copy! Remaining balance after initial use NOVEMBER 1 - DECEMBER 31, 2020 in Celebrity Cruises Visa Signature card for cruise! May 4, 2022 are included in the cruise with Viking to South America I believe in of. Prevailing rates guests will have to pay full rate for new hotel/land.. These sailings are not eligible to receive credit that I could apply to Future... Sailings have been cancelled by the airline schedules and refund guidelines for cruise. 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Celebrity cancelled our 3/27/20 cruise on 3/13/20 of 4 nights or less, guests no! 19952023 the Independent Traveler, Inc used on a new booking prior to 4... With Celebrity Safety Update on will be refunded back to original form of FCC weregiven. You use your Future cruise credit ( FCC ) the amount will be issued within 30 of... Myinsurance company might offer something ; I just had my NCL cruise get cancelled month... Suspended Cruises tell me how this worked out, in comparison to 90 days for Club Passages credit... Nights or less, guests are no longer eligible for a partial refund 30... Be refunded back to original form of FCC and paid for the email/what was advised by airline... What payments are refundable on the line 's celebritycruises.com website International and Cruises! On an existing booking include the following: Reason for the email/what was advised the. Wednesday at 09:15 PM we got Covid on our Sept cruise and want... 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