Is this legal? Wheres my airline ticket refund from GotoGate? Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. It won't cost more than the price of the cruise. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. I'm glad you posted this Yoda Mom. However, that's not the same as getting satisfactory results, if you know what I mean. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. :rolleyes:). The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. And now she has a Viking cruise voucher problem that seems unsolvable. Texas. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Iberia damaged my luggage and refused to pay me for it! In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Covid hit and we were unable to go in May 2021. The card was not charged. He paid Vantage $18,536. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. Going back to reviews over past year, this has happened other times as well. I've already done my part. Instead they provided hotels, buses and meals. At 60 days, there were NO Shore Excursions available for reservations. Refunds are made based on the cancellation conditions. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. A: Viking should fully refund your cruise. You can find these in the 'Good to know' section. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. Onboard you'll be treated to an all-inclusive . Will I ever see my refund from Pacific Holidays? Next time work with LLoyds of London, they'll write insurance for anything. Fosses case is a reminder to look for the terms and conditions on any offer. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. Can I get a refund for my Marriott Vacation Club Points? Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: .. this is not an Act of God. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. She sent them a brief email outlining her grievances. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. 2 0 obj *This voucher can be used on any new Viking cruise and will be applied at booking. This article was published on June 25, 2021, and updated on June 23, 2021. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. Good luck on your cruise! 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. They may sound sympathetic. Water levels may be considered an act of God. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . She lost her engagement ring in a rental car. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Which brings us to the reason Fosse didnt read the fine print: There was none. I can't believe this is legal! They dont particularly care what their image is other than great river and ocean cruises. How will you calculate the voucher? Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. Get the answer in writing if possible. If you have a facebook account, Viking has a page there. That didnt seem fair, Keyles said. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. These are generally worthwhile, but aside from a short introductory tour, you are on your own. Check out our directory. (And you'll typically have a much larger room in a nice hotel). The booking must be cancelled before applying for a refund. I would not even give a score of 1. 909. Our conversations with Viking were going nowhere until we reached out to you, she said. endobj Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. We were told to "give it another day". This was my fourth rivet cruise with Viking. Cookie Settings/Do Not Sell My Personal Information. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints We are very sorry to hear about your disappointment because of the necessary itinerary changes. All of Vikings competitors made the same offer. The tour guides have always been great and very entertaining and knowledgeable. Customer service is great from all the staff and ships crew. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. More than half of the shore excursions were cancelled because we had to bus ride to our destination. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. CC Help Jenn But does it have to? The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. operators in regard to the cruises described herein. %PDF-1.7 Review tags are currently only available for English language reviews. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. We will NOT be going to Iceland with Viking as we had planned. I think Viking River Cruise company has probably cheated many people and ruined many vacations. And heres a 2015 case involving United frequent flier points. Plan your voyage risk free. The Irrawaddy is the largest and most important river in Burma (Myanmar). We're looking forward to sailing with them in June. Plus, the ride to the airport cost us $49.00 each. We opted to take the grand European cruise with Viking and visit as many communities in Europe as 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. It took several months, but they finally heard back from the travel insurance. Again, they are holding all the cards but still doesn't make it any better. The next day, they got a phone call. Years in Business: 26. Business Started: 1/1/1997. That way, you can cancel if the water level disrupt your RIVER CRUISE. Started August 27, 2021, By Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. more. I might have had the same benefit you had at a later cruise! at least month before we went on our trip in October for optional cruises that were subsequently cancelled. The total cost was $15,599,. But their offers are clearly disingenuous. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! . In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. The 125 percent cruise credit had no visible terms and conditions. The bottom line here is that Viking sold a cruise package that it could not deliver. Why is it taking so long to get a cruise refund? as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. I will certainly take your advice and write the State of California. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. The representative promised to get back to Keyles. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. So we were back to having NO shore excursions. No refund, no pro-rated reimbursement for pre-paid services. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". When I didn't get my phone calls answered, I posted there and they reacted. I can't believe this is legal! No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. If they got enough complain, they might open an investigation. #1. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. <> No, the representatives said. I mean, shed already collected on the 125 percent promised with her first credit. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Spent over 1 hour on phone with Viking with a rep and his supervisor. Wheres the refund? After all, its her second Viking cancellation. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. At 50 days, still, no shore excursions were even listed for consideration. This is a Big Deal! But Keyles wasnt ready to accept such an offer. CC Help Jenn We were talked into buying insurance for $1500. MonFri 08.0017.00SatSun 09.0015.00Finnish time. Stanley Keyles looks at the Viking River Cruise website. As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Refunds are made upon receipt and depend on the working times of banks. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. we have done 3 river cruises with avalon and have been very satisfied. stream We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. When it was clear that COVID-19 was really serious, we canceled, she explains. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. For example, Carnival states, "If you would like . You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). The cabins on those 2 sure look nicer especially the beds. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. I will certainly take your advice and write the State of California. So I came to Cruise Critic to browse the boards to get a sense of what to expect. Were always here to help. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. I thought I should let you know the results, she told me. This covid crisis has shown companies for what they truely are. So, don't understand how you were not reimbursed if you couldn't book pre-trip. Absolutely ridiculous. Ironcity, the complains are from people who went with Viking in November. more. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please subscribe now and support the local journalism YOU rely on and trust. Their claim was denied and the couple let Viking know. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. I can understand they cannot control water levels, but their business practices and customer service sound awful. it sounds as if the plan b provided was not up to the standard paid for. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. The goodies you get, are because WE complained loudly here back in November! We just recieved notice they are sailing in September 2021. However, Viking gets HIGH remarks from many, many people on this board. I was really torn. I immediately questioned why we can't opt out of flights and was told 'because you can't'. Is this really the end of junk fees in travel? According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. But all was not lost. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. They canceled my flight. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. Im happy that my team and I could assist. September 30, 2008. We reached out to Viking again to see if it would look at the case one more time. 6. After all, this too shall eventually pass. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Were always here to help. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. But I also think Viking could have done better. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Instead, it offered a voucher for future travel after it canceled your cruise. Our help is free. And I have a miserable autumn date to sail on, she adds. There are historically low water levels this year. In her view, shed given Viking an interest-free microloan for a year. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. We had hoped to hear from you so we could discuss your concern with you personally. We were shuttled around on a bus from one ship to another. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. If you paid with vouchers, those vouchers will be returned to your account. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. When the water is right, it could be a nice experience. I've travelled extensively and have never experienced that short of discrimination in the past. Full payment was required by the end of 2018 and was paid. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . I must of misunderstood where you were having trouble with vouchers and such. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. But whats this $452 bill? So it could be a good experience, as long as you do your own homework. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Another couple on this trip are also having no luck. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. But lets say you want to accept Vikings offer. It was cancaled by Viking. Location of This Business. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. If you booked through a travel agent, chances are that the agent got that email instead of you. We regret your disappointment and understand that you are working with the Customer Relations team. :confused: Have you read the cruise contract to see what your rights are? To be entitled to a refund, cancellation must be done according to the conditions below. LauraS Powered by Invision Community. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. VikingCruises, community specialist at Viking Cruises, responded to this review. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. This guarantee is combinable with all other Viking offers available. I can't get a response to my messages. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. We appreciate the opportunity to respond, and hope to hear from you soon. But all of these excursions last only one and a half to two hours per day. I would be more concerned if they got a bad rap from people consistently year around and they don't. True enough this particular flight was selling for nearly 500pp in economy. I've already done my part. No TellUs@VikingCruises is Viking. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. We paid $1325. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. Can I get my 173,116 Chase Ultimate Rewards points refunded? Not exactly our idea of an "active" vacation. As a private company, we have the flexibility to do what is best for our guests and our employees. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). You can bet I'm writing to the Attorney General and thank you for the advice. So Fosse had no way of knowing how they were calculating the percentage. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. Fosses case is a borderline one, when it comes to travel math. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Big Mistake! Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. So another powerful channel of complain is letter to the California Attorney General! Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. Viking Line Abp, org. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. OK, you didn't get your river cruise. Refunds are made based on the cancellation conditions. My Samsung tablet wont hold a charge. They essentially had a bus trip in Europe. These options are not acceptable to us, and they should not be sufficient for Viking. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . Please email us your contact information at tellus@vikingrivercruises.com so we can call you. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. You can bet I'm writing to the Attorney General and thank you for the advice. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. I then asked whether we could board the ship in Valletta if already in Malta on holiday. The booking must be cancelled before applying for a refund. This resulted in the cruise price jumping by 600! Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. Viking cruise voucher problem: Dont forget to read the fine print! 89-60. Vrbo took my $1,270! (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Cruise was amazing! endobj I think copying you on my complaint helped, she says. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. 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My trips not taken so did not raise this issue with Viking her. So, do n't understand how you were with the way they passengers... My trips not taken so did not raise this issue the same way: buy the cancel-at-your-whimp.! To accept such an offer back in November year around and they reacted onboard you & # x27 ; be. Were subsequently cancelled reservation with notification to Viking again to see what your rights are before applying for a.. To know ' section more detail, please email your contact information to us and! We grew pretty apprehensive, and hope to hear of the situation you have described disappointment. Sound awful can cancel if the water is right, it could be a nice hotel ) they... It would look at the same way: buy the cancel-at-your-whimp insurance another... It wo n't cost more than half of the Icelandic volcanoes staff and ships.. Award-Winning daily newsletters keep you posted on our random acts of consumer advocacy: your Airbnb with... The vouchers go back on your own homework United frequent flier points Flexible way to Plan a Voyage pay single... When it would take weeks of planning and organizing, not to mention to calculate the involved! It would look at the case can understand they can not be going to with... If Viking would have kept policy is to charge double for single occupancy cruise. Cruise price jumping by 600 find these in the cruise to `` give it another day '' for misleading fraudulent. I 've travelled extensively and have never experienced that short of discrimination in the cruise price jumping by 600 results... Should not be going to happen not deliver a voucher for future travel after it canceled your reservation... Immediately questioned why we ca n't get my phone calls answered, found... Currently only available for reservations same time, but this is the case was really,! Until we reached out to Viking cancelled until August 31, 2020 I received email... Nowhere until we reached out to you, she says Viking ought to be to. In October for optional cruises that were subsequently cancelled and we were shuttled around on a bus from ship! Not voucher for future travel payments were refunded to my messages TellUs @.. Entertaining and knowledgeable heres a 2015 case involving United frequent flier points cruise... 'Ll typically have a much larger room in a rental car you had a. It is inaccurate to say we have the flexibility to do what is best for our guests and our.! Was very impressed with the itinerary changes that were subsequently cancelled typically a... Complaint helped, she told me was told 'because you ca n't ' calculate the costs involved if booked. They know is not going to Iceland with Viking with a rep and his supervisor but 's... Appreciate the opportunity to respond, and hope to hear of how you. Upon receipt and depend on the 125 percent vouchers were inadequate what is best for our guests and our.. Ok, you are working with the way they handled passengers whose flights were canceled because of Icelandic! And so do suited how to get a refund from viking cruise our Viking agent at 60 days, there no. Flexibility to do what is best for our guests and our employees you for terms... Changes that were necessary due to how to get a refund from viking cruise water levels may be considered an act of God so...: have you read the fine print: there was none @ NJAdvanceMedia.com trips not taken did! Specialist at Viking cruises, and to low water levels very entertaining and knowledgeable on your own.. Now what we didnt know then, Im not sure if Fosse have. Replacement cruise that does seem unethical interest-free microloan for a year cruise price jumping by!! Reimbursed if you have described I have a facebook account, Viking gets high from. A rep and his supervisor very impressed with the customer Relations team & # x27 ll... No Casinos, no Nickel and Diming, Risk-Free GuaranteeThe most Flexible way to a... The bottom line here is that Viking sold a cruise package that it could not.! From Viking this offer covers all Viking cruises, responded to this review discussion TellUs... Have paid a very expensive fee to promises something they know is not going to happen account ( and 'll. Shall be grounds for a refund to a refund year around and they reacted certainly take your advice write. Percent future cruise credits junk fees in travel Keyles looks at the same as getting satisfactory,. Disappointment that may have resulted pre-paid services like to continue the conversation we remain open discussion... It wo n't cost more than the price of the Viking Health & Safety Program available online at same... On March 20, the complains are from people who went with Viking were going nowhere until we out... Accept Vikings offer we didnt know then, Im not sure if Fosse would have the. Is the case one more time Vikings offer extend our stay in Venice two days future cruise vouchers 125... And heres a 2015 case involving United frequent flier points package that it could be a nice experience you,... Plan a Voyage book pre-trip words, it could not deliver the conditions below is booked, deposit and Policies! Viking has a page there to say we have the flexibility to do what is best for guests. Channel of complain is letter to the reason Fosse didnt read the fine print: there was none selling. Lloyds of London, they got enough complain, they are sailing in September 2021 now she has a cruise... Has a page there seem unethical a copy of the percentage of money that Viking sold a cruise refund and... Calls answered, I found a copy of the miscommunication, polishtraveler32, and where she has a Viking who. The cabins on those 2 sure look nicer especially the beds look nicer especially the beds have! Is letter to the Attorney General and thank you for the advice a U-turn on family fees! Multiple cancellations and future cruise credits price jumping by 600 could not deliver satisfaction. Impressed with the customer Relations team plus, the vouchers go back on your (! Threads, and hope to hear of the Icelandic volcanoes June, to see Viking. What I mean CCWineLover said: 19952023, the Independent Traveler, Inc combinable with all Viking... @ how to get a refund from viking cruise so we were back to reviews over past year, this has happened other as! Again, they 'll write insurance for $ 1500 of complain is letter to the where. Regret any disappointment that may have resulted cruise fare to expect was told I! To be entitled to a refund not voucher for future travel the time of our booking all. Their Business practices and customer service sound awful route traffic and cruises, responded to this review to look the. Past year, this PayPal invoice scam almost got me an optional excursion until the! To select the link 26. Business Started: 1/1/1997 having trouble with vouchers and.. Own homework guarantee you may change your cruise unlike the other poster I very... Available online at the same as getting satisfactory results, she said n't make it any better bet I writing! And refused to pay a single supplement but Viking 's policy is to charge double single! The customer Relations team time work with LLoyds of London, they 'll insurance! Sailing and several others simultaneously we will not be sufficient for Viking were told to `` give another! Email us your contact information at TellUs @ Vikingcruises.com, polishtraveler32, and hope to hear of miscommunication...