Just had on the news 2/12/2020 where a guy was shot during a sale meetup. Funnily enough the seller responded about an hour ago and attached a tracking number to the post, but it's a label from like 6 days ago and the tracking says the post office doesn't have the item. Hes been self employed for 20+ years but his future is uncertain at the moment. Other than that, I can choose to ship it, or have them meet me. Also see our guide to selling based on the type of product. It isnt a lot of money (even though we are on a fixed income), it is of course the principle. I have not been able to find the comment/ask question box again for some reason. When I sent him the total I gave him about 25 dollars off (which I felt was fair given it was a 200 dollar offer). There is silver and gold items all over site .Why was mine taken down? If anyone collects these, they know their price points are rising higher than gas prices. I used the weight and dimensions calculator and entered 8 lbs. Mercari is a rip off site, RUN, do not walk away. Avoid this Common Scam on Mercari. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). I also regularly get an equal amount of fake silver on Etsy, Amazon, and EBay for sure! I had one item broken in transit, buyer was refunded but I was insured via their policy about their labels. Express shipping is faster and can typically deliver your item within 12 business days, but is usually more expensive. Seller should have enough information to know that they are sending out a gift and label it properly ( Who bought the item) Disappointed in your website, it is inadequate. And trying to dispute a rating is a nightmare. Mercari received the refund June 7th. It says they have three days but what happens after that? Press question mark to learn the rest of the keyboard shortcuts. When someone buys an item you are selling, the seller has three days to ship the item. Well be happy to help. I am a Buyer and Seller on Mercari. It was more shaped oval for a small wrist and apparently didnt fit her wrist. How do I go about the cancellation process without getting a cancellation on my account? So now I have just given away a perfectly good pair of expensive shoes away for free. So they have changed their return policy that buyers can make up any lie of a reason, they can intentionally damage your item and mercari will side with them despite clear photo evidence. i honestly didnt even think about it or realize at the time i had made a mistake doing this, but i wasnt trying to get anything past Mercari itwas an honest mistake. The free shipping offer is only available for standard, ground delivery within the continental United States for Mercari merchants that offer it. Once you have met these criteria and placed your order, you will select Free shipping as your delivery option when you check out. I get lots of questions that are already answered. Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. I put it on my like list and wait until it is affordable enough for me. No more .925 solid sterling jewelry & if I do get screwed on anything else, Ill go through the bank or credit card company and let them handle it. 2 mo. In select areas, you can choose to have an item delivered via our Mercari Local service. But I bought 3 shi$#% fakes. That's how we feel about these rotten, If you need to earn extra money, but don't have the energy to add hours to work day, you might want, Want a feel-good side hustle? Payment Processing: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. Theyll be able to provide you with a rough estimate of the cost. I sold a watch at a discount and the guy claimed the crystal was cracked. Additionally, its user ratings and reviews provide transparency and security for both buyers and sellers. If a buyer has a problem with their purchase, they can contact Mercari to request a refund. For a full list of items that cannot be listed, please refer to the Mercari website. Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. His game is to talk sellers down and then sell his products at massively overpriced rates regardless of condition. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Now. Seller mails some sort of piece of long ribbon. Save your the headache. The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. I couldnt believe it but it was a lesson learned about selling on mercari. I've had to cancel several lately because the sellers don't reply and the tracking never updated from label created after a week. Having an issue with your order's delivery? I live remote and I cannot always make 3 day delivery schedule. They released the money finally to me and canceled the buyers account and apparently banned his IP on ebay. This means that if the purchased item is not shipped within . Everything is clearly stated and pretty self explanatory. Press question mark to learn the rest of the keyboard shortcuts. This made my friend a beneficiary of my account, a second person on my account, and something very forbidden by Mercari. I had one seller cancel after saying the item had been shipped. Their charged are wayyyyy to high anyway!! I instantly got on the phone with PayPal to no resolution. This could also be a fluke, I've had sellers be completely honest why something is delayed (they lived in natural disaster areas that were on national news) and I've also been upfront with my buyers, but I like getting paid faster, so my items are out next day if not same day. When we receive the package and realize all three pack was empty with no cards. But I must say, after reading all of these comments below, that I am probably going to close my Mercari account. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. The seller has to ship within 3 days! That one package that had been temporarily lost? I wouldnt recommend this site. Thanks to Mercari, Im finally able to go back to all cotton Levis, which have always fit me like no other jeans that Ive tried. Looking around the delivery location for your package or notice of attempted delivery. I had already used the money from it for bills. Mercari SUCKS for sellers. You can also cancel the order by going to Profile . A lot of scammers on there. Mercaris Buyer Protection offers buyers a refund if an item does not arrive, is damaged, does not match the description, or is significantly different than what the seller advertised. I listed a ruby and gold bracelet from the late 1800s. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. The buyer removed the triple layered protective foam sheets (which was more expensive than the $1 plexiglass sheet), took photos without the protective measures and. If a Seller cancels the sale, never ships or sends the wrong item, Mercari cancels the sale as if it never happened, and you then cant leave any Feedback for them. FedEx and UPS cant deliver to PO boxes, so be sure to select USPS as your preferred shipping method. And they raise this frequently. Be kind and they will be kind back. Do a better job at informing the buyer that Mercari is not a Retailer. Waited 2 more days and sent complaint to mercari. Look for hot hustles -- jobs that, There's a booming market for marketing mavens and, where this job once required college, all you. It isjust a sleazy way to get more money from you. Id spent at least an hour putting something together for him and it was a complete waste of time. You can learn more about Mercaris policies and practices by visiting their Help Center. I used the site one time and lost $30. Additionally, Mercari requires items to be shipped with a tracking number, so be sure to purchase a tracking number from your local delivery service before shipping. After selling 37 items on Mercari alone, I dealt with 3 issues with buyers. It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. People are stupid and its going to happen no matter where you go. Then I discovered that 8 KG = 17 lbs. When it comes to shipping on Mercari, you have a few different options available. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. I came here to sell from another site. Instead, they use real-time shipping rates from major shipping carriers. Ive almost given up and just deleted this message it will likely Fall Out of the irritation of having to write it review it and rewrite all the mistakes made by autocorrect Ive only become extremely irritated and now hostile which is exactly why other people just dont even bother they just delete the app and never look back. Thats freakin terrible. Most of the times, one of them will buy it. Sellers with $15,000 or more in unadjusted gross sales *and* 150 or more transactions are required by Mercari to submit taxpayer information. It happens constantly. Im sorry you had to go through such a frustrating situation. I sure hope you got your issues with Mercari straightened out and you did get your money back!! Now, the seller has 3 days to ship the item to the buyer. Giving said Dealer all the power and ability to control the solution. You have entered an incorrect email address! The first ring I bought was approved for a return. I replied I didnt want the item she sent and wanted to return it she stopped communicating. How are you doing on Bonanza ? Step 3: Sell an Item by Creating a Listing. I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. After several emails later explaining my problem. Well, I daresay Im holding my breath I tried to fix it and they told me they cant do anything about it. No, Mercari does not cancel orders if the seller does not ship. If the seller does not ship and the buyer initiates a case and is approved, the buyer will receive a full refund, minus any fees associated with the order. Mercari will remind the seller to ship and offer the buyer an option to cancel, Mercari makes you wait, and sort of says, lets give the seller 7 days to see if the shit magically updates.. I have No idea how this all works and cant find anywhere to ask questions or get answers from anyone. Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. In a nutshell, here's how it works: Sellers sign up to Mercari and list their items for free. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. I got a half-assed "I'm busy" excuse, and the label was created that evening. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. As ours was an older unit, we thought it best to just get the same one (maker, model, etc.) Ebay does have a 15% fee and they do offer good protection for the saller. But I am just so very tired of the games these buyers play with the constant low-balling they all seem to do!!! Caution: Always meet in a public place with plenty of people around. Ive seen how little people make after discounts and fees, unless they have a gazillion items of every style and size listed, so they have a lot of salesor, unless theyre a fake .925 sterling silver sellerlol.